Jira Software incident
Error message in Jira when working on issues. Error code Hash 4G7N40
Jira Software experienced a minor incident on October 3, 2025 affecting Viewing content, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2025, 09:24 AM UTC
Customers are experiencing issues with Jira when working on issues encountering Error code Hash 4G7N40
- investigating Oct 03, 2025, 09:34 AM UTC
The incident response team has identified the root cause and taking steps to restore the affected services. Further updates will be communicated within the next 2 hours, or sooner if significant progress is made.
- identified Oct 03, 2025, 09:36 AM UTC
The incident response team has identified the root cause and taking steps to restore the affected services. Further updates will be communicated within the next 2 hours, or sooner if significant progress is made.
- monitoring Oct 03, 2025, 10:10 AM UTC
Atlassian team has taken steps to mitigate recurrence of this issue and monitoring progress.
- resolved Oct 03, 2025, 10:13 AM UTC
Our team actively investigated the incident impacting Jira, and immediately identified the root cause and implemented steps to restore the affected services.