Jira Work Management Outage History
Jira Work Management is up right nowPingoru has recorded 51 incidents for Jira Work Management: 16 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 7 of 720 (1%) |
| May 2026 | 4 | 25 of 744 (3%) |
| June 2026 | 1 | 5 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 1 | 1 of 591 (0%) |
Incidents, newest first
Major June 17, 2025 Child work item panel is not loading intermitently 1h 23m Viewing content
Started Jun 17, 2025, 08:07 AM UTC· resolved Jun 17, 2025, 09:31 AM UTC
- identified Jun 17, 2025, 08:07 AM UTC
We are investigating reports of intermittent errors for Jira Work Management, Jira Service Management, and Jira Cloud customers for child work item panel. We will provide more details once we identify the root cause.
- identified Jun 17, 2025, 08:21 AM UTC
We continue to work on resolving the child work item panel for Jira Work Management, Jira Service Management, and Jira. We have identified the root cause and expect recovery shortly.
- monitoring Jun 17, 2025, 08:54 AM UTC
We have identified the root cause of the intermittent errors for child work item panel and have mitigated the problem. We are now monitoring closely.
- resolved Jun 17, 2025, 09:31 AM UTC
Between 2:12 UTC to 08:45 UTC, we experienced child work item panel not loading intermittently for Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
Major June 13, 2025 Jira, JWM and JSM Email Automations delays for some users 1h 31m Automation for Jira
Started Jun 13, 2025, 05:40 AM UTC· resolved Jun 13, 2025, 07:11 AM UTC
- investigating Jun 13, 2025, 05:40 AM UTC
We are aware of some customers having delays receiving emails from their Jira, JWM and JSM automations. Our team is looking into this issue with urgency and will provide further update when available.
- resolved Jun 13, 2025, 07:11 AM UTC
The issues causing delayed emails from Jira have been resolved, and services are functioning normally for all affected users.
Major June 4, 2025 Customers may experience delays receiving emails 3h 41m Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started Jun 04, 2025, 05:17 PM UTC· resolved Jun 04, 2025, 08:59 PM UTC
- investigating Jun 04, 2025, 05:17 PM UTC
We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.
- resolved Jun 04, 2025, 05:59 PM UTC
Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.
Critical May 27, 2025 Administration is unreachable 1h 3m Administration
Started May 27, 2025, 06:53 AM UTC· resolved May 27, 2025, 07:56 AM UTC
- investigating May 27, 2025, 06:53 AM UTC
We are aware of an issue where users are receiving a 403 error when attempting to reach Administration. Our team is looking into this issue with urgency and will provide an update as soon as possible.
- monitoring May 27, 2025, 07:33 AM UTC
The issues causing access problems to Administration have been resolved, and services are now functioning normally for all affected customers. We will monitor it closely for the next 30 minutes to ensure stability.
- resolved May 27, 2025, 07:56 AM UTC
The issue with the Administration accessibility has now been resolved, and the service is operating normally for all affected customers.
Major May 20, 2025 All Jira products experiencing degradations 10h 27m Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started May 20, 2025, 02:14 PM UTC· resolved May 21, 2025, 12:42 AM UTC
- investigating May 20, 2025, 02:14 PM UTC
We are investigating cases of degraded performance for all Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We will provide more details within the next hour.
- investigating May 20, 2025, 04:37 PM UTC
We are continuing to investigate issues with the Jira degradation and will provide updates as we learn more.
- investigating May 20, 2025, 06:25 PM UTC
We are continuing to investigate an issue that is disrupting access to core Jira functionality for a limited number of Jira customers. We will provide an update when we have identified a fix.
- resolved May 21, 2025, 12:42 AM UTC
Deployment of the fix for this issue has now completed rolling out and this should be resolved for all users.
- postmortem Jun 02, 2025, 03:29 AM UTC
### Summary On May 20, 2025, between 13:10 UTC and 22:12 UTC, a small subset of Atlassian customers using Jira Software and Jira Service Management products were unable to access certain functionality, such as creating, viewing, or editing boards, issues, filters, and Jira Service Management requests. The root cause was data duplication in our software related to upgrades of \(non-faulty\) third party apps. The incident was detected within 4 minutes by Automated Monitoring, and mitigated through the subsequent 8 hours and 58 mins. Factors that prolonged the impact of the incident included: * An attempt to mitigate the issue by disabling the \(non-faulty\) apps was ineffective because the disablement mechanism was not integrated with the affected data source * Attempts to manually rectify the data in the database were hampered by the binary storage format used for the data \(necessary for performance reasons\) ### **IMPACT** During the impact period stated above, Jira Software and Jira Service Desk sites that had a specific version of the third party apps installed were impacted. For the duration of the incident, functionality such as creating, viewing, or editing of boards, issues, filters, and Jira Service Management requests was unavailable on those sites. ### **ROOT CAUSE** During the process of version upgrade for the third party apps with dynamic modules, duplicated data was left behind due to a bug in Atlassian systems triggered during a prior upgrade. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We know that outages impact your productivity. While we have a number of testing and preventative processes in place, this specific issue wasn’t identified during development because of the specific sequence of events required to trigger the latent duplicate data to impact the product’s functioning. We are prioritizing the following improvement actions to avoid repeating this type of incident: * Detecting and repairing duplicated data at the source * Updating the faulty “write” subsystem to prevent further duplication of data Furthermore, we are taking steps to enable swifter mitigation should such an incident occur in the future. We are: * Enhancing app disablement tooling \(and its documentation\) to make it simple and effective to deploy against this class of issue * Enhancing validation of the app upgrade process * Developing an affordance for viewing, repairing, and modifying specific app data We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support
Major April 28, 2025 Management of Apps is partially unavailable on different platforms 4h 13m Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started Apr 28, 2025, 11:59 AM UTC· resolved Apr 28, 2025, 04:12 PM UTC
- investigating Apr 28, 2025, 11:59 AM UTC
We are currently experiencing partial unavailability in managing Forge apps on different Atlassian platforms. Such as apps lifecycle (installation, removals), developer console usage (including tunnelling), and the creation and deployment of Forge apps. Our team is working diligently to resolve this issue and restore services quickly. We are in the process of identifying the root cause and implementing the necessary fixes. Next updates in 1 hour.
- identified Apr 28, 2025, 12:55 PM UTC
We are currently experiencing partial unavailability in managing Forge apps on different Atlassian platforms, such as apps lifecycle (installation, removals), developer console usage (including tunneling), and the creation and deployment of Forge apps. We have identified the root cause and are in the process of mitigating the impact. We'll keep you posted with further updates. Next updates in 1 hour.
- monitoring Apr 28, 2025, 01:42 PM UTC
The issues causing the unavailability of related Forge apps capabilities on multiple Atlassian platforms have been resolved, and services are now operating normally for all impacted customers. We will continue to closely monitor for stability.
- resolved Apr 28, 2025, 04:12 PM UTC
Between 10:55 AM UTC to 13:15 PM UTC on April 28, 2025, we experienced partial unavailability in managing Forge apps; Such as lifecycle developer console usage, and the creation and deployment of Forge apps for Atlassian Partners, Jira Work Management, Jira, Atlassian Developer, Jira Product Discovery, Compass, and Atlassian Migrations. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Minor April 23, 2025 Automation Rule execution is delayed 9h 16m Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started Apr 23, 2025, 02:18 PM UTC· resolved Apr 23, 2025, 11:35 PM UTC
- investigating Apr 23, 2025, 02:18 PM UTC
We are investigating cases of degraded performance for automation rules for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We will provide more details within the next hour.
- investigating Apr 23, 2025, 03:56 PM UTC
We are investigating automation rule execution delays that are impacting some Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We have applied a temporary mitigation and are continuing to investigate for root cause. We will provide more details within the next hour.
- investigating Apr 23, 2025, 04:56 PM UTC
We are still investigating automation rule delays that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. Previous mitigations have decreased the average delays across executions, however some customers may be still be experiencing delays. We are applying more mitigations and will provide more details within the next hour.
- investigating Apr 23, 2025, 06:01 PM UTC
We are still investigating automation rule delays that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. The backlog of previous mitigations has decreased and continues to decrease, however some customers may be still be experiencing delays. The backlog of automations is being processed as we continue to apply mitigations and will provide more details within the next hour.
- monitoring Apr 23, 2025, 07:17 PM UTC
We have applied significant mitigations and the majority of delayed automation executions should be completed within 2 hours. Some customers may experience some delay in some executions during the 2 hours following. Rule execution delays should be mitigated in 4 hours. We will continue to monitor the progress and provide an update within the next hour.
- monitoring Apr 23, 2025, 08:12 PM UTC
A majority of new automation executions are running without delay. Remaining delayed automation executions should be completed within 3 hours. We will continue to monitor the progress and provide an update within the next hour.
- monitoring Apr 23, 2025, 09:09 PM UTC
New executions are running without delay. Remaining delayed executions will complete in the next 2 hours. We will continue to monitor the progress and provide an update within the next hour.
- monitoring Apr 23, 2025, 10:11 PM UTC
New executions are continuing to run without delay. Remaining delayed executions will complete in approximately one hour. We will continue to monitor the progress and provide an update within the next hour.
- resolved Apr 23, 2025, 11:35 PM UTC
Between 13:00 UTC to 23:00 UTC on April 23, 2025, we experienced automation rule execution delays for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. The issue has been resolved and the service is operating normally. For some high volume customers who regularly have rule throttling, there may be an extended period to clear full backlogs. For those high volume customers we expect any extended period rule throttling to be resolved by 07:00 UTC on April 24, 2025.
Minor April 16, 2025 Users experiencing issues loading some Dashboard widgets in Jira 11h 10m Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started Apr 16, 2025, 11:46 AM UTC· resolved Apr 16, 2025, 10:57 PM UTC
- investigating Apr 16, 2025, 11:46 AM UTC
We are aware of users experiencing issues attempting to load Jira Dashboard widgets. Our team is investigating this issue with priority.
- identified Apr 16, 2025, 04:43 PM UTC
We continue to work on resolving the issue with loading certain Jira Dashboard widgets for Jira Work Management, Jira Service Management, and Jira Product Discovery. We have identified the root cause and expect recovery shortly. We will provide another update at 19:00 UTC.
- identified Apr 16, 2025, 07:00 PM UTC
We continue to work on resolving the issue with loading certain Jira Dashboard widgets for for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have identified the root cause and expect recovery shortly. We will provide another update at 22:00 UTC.
- identified Apr 16, 2025, 10:21 PM UTC
We continue to work on resolving the issue with loading certain Jira Dashboard widgets for for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have identified the root cause and are currently deploying fixes. We expect to complete the deployments by 23:00 UTC.
- resolved Apr 16, 2025, 10:57 PM UTC
Between 3:30 UTC to 23:00 UTC April 16, 2025, we experienced an issue with loading certain Jira Dashboard widgets for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. The issue has been resolved and the service is operating normally.
Critical April 14, 2025 Issues loading Administration across Atlassian Products 55m Administration
Started Apr 14, 2025, 12:37 AM UTC· resolved Apr 14, 2025, 01:33 AM UTC
- investigating Apr 14, 2025, 12:37 AM UTC
We are aware of an issue where users attempting to load the Administration page are instead seeing a blank page. Our team is investigating with urgency and will provide further update as soon as possible.
- resolved Apr 14, 2025, 01:33 AM UTC
Between 00:00 UTC to 01:05 UTC 14 April, users attempting to load the Administration page for Atlassian products. The issue has been resolved and the service is operating normally.
Minor April 4, 2025 Issues accessing Jira and Confluence in some regions 3h 20m Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started Apr 04, 2025, 09:56 AM UTC· resolved Apr 04, 2025, 01:16 PM UTC
- monitoring Apr 04, 2025, 09:56 AM UTC
We are aware that some customers experienced access issues with their sites. We identified the root cause and have mitigated the problem. Systems are now stable, and we are monitoring closely to ensure no further issues arise. For those still having trouble accessing their sites, adding /wiki/ to the site URL can serve as a temporary workaround (for example https://site.atlassian.net/wiki/). Further updates will be provided as needed.
- resolved Apr 04, 2025, 01:16 PM UTC
We identified a temporary access issue affecting some customers using several Atlassian Cloud products. All affected products are now back online, and no further impacts have been observed. We apologize for any inconvenience this may have caused.
Major March 24, 2025 Some customers are experiencing an issue viewing Team field in Jira issue view 48m Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started Mar 24, 2025, 05:07 PM UTC· resolved Mar 24, 2025, 05:56 PM UTC
- investigating Mar 24, 2025, 05:07 PM UTC
We are investigating reports of users being unable to view and assign the team field value from the issue view for some Jira Work Management, Jira Service Management, and Jira customers.
- resolved Mar 24, 2025, 05:56 PM UTC
Between March 21, 2025 17:00 UTC and March 24, 2025 17:39 UTC, some customers were not able to view and assign the team field value from the issue view in Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
Major March 19, 2025 Some customers are experiencing an issue viewing Team field in Jira 51m Create and edit
Started Mar 19, 2025, 10:06 PM UTC· resolved Mar 19, 2025, 10:58 PM UTC
- investigating Mar 19, 2025, 10:06 PM UTC
We are investigating reports of customers being unable to see and assign teams from the team field dropdown for some Jira Work Management, Jira Service Management, and Jira customers. We will provide more details once we identify the root cause.
- resolved Mar 19, 2025, 10:58 PM UTC
On 20 March 2025, between 14:18 UTC and 22:43 UTC, some customers were not able to use the Team field to search and assign teams in Jira Work Management, Jira Service Management, and Jira. The issue has been resolved, and the service is operating normally.
Major March 19, 2025 Performance degradation for Jira and Confluence User 1h 14m Viewing content
Started Mar 19, 2025, 03:07 PM UTC· resolved Mar 19, 2025, 04:22 PM UTC
- investigating Mar 19, 2025, 03:07 PM UTC
We are investigating cases of degraded performance for some Confluence, Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within the next hour.
- resolved Mar 19, 2025, 04:22 PM UTC
Between 14:36 UTC to 16:15 UTC, we experienced performance degradation for Confluence, Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
Major March 19, 2025 Users Encountering a Site Maintenance Message on APAC-Based Jira Sites 11h 26m Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started Mar 19, 2025, 07:45 AM UTC· resolved Mar 19, 2025, 07:12 PM UTC
- investigating Mar 19, 2025, 07:45 AM UTC
We are investigating 'site maintenance' issue that is impacting some Confluence, Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within the next hour.
- investigating Mar 19, 2025, 08:22 AM UTC
We are investigating the site maintenance' issue that is impacting Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within the next hour. The issue is fixed for Confluence customers.
- investigating Mar 19, 2025, 09:08 AM UTC
We continue to investigate the site maintenance issue impacting Jira Work Management, Jira Service Management, and Jira Cloud customers. We will share more information as it becomes available.
- investigating Mar 19, 2025, 12:39 PM UTC
We have partially restored functionality to some of the affected Jira Work Management, Jira Service Management, and Jira Cloud customers. We will continue to work on the fix and share more information as it becomes available.
- identified Mar 19, 2025, 03:11 PM UTC
We are actively addressing the site maintenance message affecting some customers using Jira Work Management, Jira Service Management, and Jira Cloud in the APAC region. While service has been restored for some users, others remain impacted as we collaborate with AWS to resolve the issue. We are working diligently to restore full functionality and will provide more updates as they become available. Thank you for your patience and understanding.
- resolved Mar 19, 2025, 07:12 PM UTC
Between 07:45 UTC to 18:45 UTC, a very small number of customers for Confluence, Jira Work Management, Jira Service Management, and Jira in the APAC region experienced a site maintenance issue. The issue has now been resolved and the service is operating normally for all impacted customers.
Minor March 7, 2025 Degraded performance detected in Jira, Jira Work Management and Jira Service Management Issue View experience 9h 33m Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started Mar 07, 2025, 05:11 AM UTC· resolved Mar 07, 2025, 02:44 PM UTC
- investigating Mar 07, 2025, 05:11 AM UTC
We are aware of some users experiencing extended load times when attempting to view issues in Jira, Jira Work Management and Jira Service Management. Our team is investigating this issue.
- investigating Mar 07, 2025, 10:08 AM UTC
We are continuing to investigate this issue.
- resolved Mar 07, 2025, 02:44 PM UTC
A mitigation for the performance issues has been implemented and this incident is now resolved.
Minor March 6, 2025 Jira Platform Connection Errors 12h 51m Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started Mar 06, 2025, 04:26 PM UTC· resolved Mar 07, 2025, 05:17 AM UTC
- investigating Mar 06, 2025, 04:26 PM UTC
We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We will provide more details once we identify the root cause.
- investigating Mar 06, 2025, 05:33 PM UTC
We are continuing to investigate the root cause of the partial outage with that is impacting some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We are applying mitigation to affected customers. We will provide more details within the next hour.
- investigating Mar 06, 2025, 11:19 PM UTC
Our team is continuing to investigate the issues relating to partial outage being experienced by some customers across Jira Work Management, Jira Service Management, Jira and Jira Product Discovery Cloud products. We will provide an update when more information relating to mitigating the issue is available.
- monitoring Mar 07, 2025, 02:40 AM UTC
Our team has implemented a fix for the connection errors that were being experienced across Jira Work Management, Jira Service Management, Jira and Jira Product Discovery Cloud products. We are continuing to monitor this change to ensure that the issue is mitigated.
- resolved Mar 07, 2025, 05:17 AM UTC
Our team has been monitoring this issue and can confirm that the errors that were previously occurring have now been resolved.
Notice March 4, 2025 Issues with 403 user authentication errors across Atlassian products – Authentication and User Management
Started Mar 04, 2025, 07:31 AM UTC· resolved Mar 04, 2025, 07:31 AM UTC
- resolved Mar 04, 2025, 07:31 AM UTC
We are aware of an issue that was impacting user authentication to Atlassian services between 6:10AM Tuesday 4th March UTC and 6:35AM Tuesday 4th March UTC. Users that were already logged in would not have been impacted by this issue. A deployment suspected of causing this issue was rolled back and the problem was subsequently resolved.
Minor February 10, 2025 Jira and Confluence has degraded performance - scoped to Brazil only 1h 34m Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started Feb 10, 2025, 05:47 PM UTC· resolved Feb 10, 2025, 07:22 PM UTC
- identified Feb 10, 2025, 05:47 PM UTC
We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers. We are currently investigating it and will provide more details within the next 30 minutes.
- identified Feb 10, 2025, 06:07 PM UTC
We are investigating cases of degraded performance for Jira Work Management, Jira Service Management,Jira Cloud and confluence customers. We are currently investigating it and will provide more details within the next hour.
- resolved Feb 10, 2025, 07:22 PM UTC
Between February 10, 2025, at 17:04 UTC and 18:32 UTC, some customers for Jira Work Management, Jira Service Management, Jira, Jira Product Discovery Cloud and Confluence experienced degraded performance and 500 errors. We found that cloud products in Brazil encountered an internal limit with our cloud service provider. We redistributed traffic to mitigate this issue and are working with our cloud provider to address this issue in the future. The issue has been resolved and all the services are operating normally.
- postmortem Feb 26, 2025, 02:13 AM UTC
### Summary On February 10, 2025, between 16:10 and 18:35 UTC, Atlassian customers in Brazil experienced intermittent failures accessing and using Jira and Confluence Cloud. This disruption was due to our Content Delivery Network \(CDN\) not having sufficient capacity in Brazil under a certain network configuration. Changes in the lead-up to the incident included enabling CDN for Jira and Confluence in Brazil between January 20th and February 6th to improve performance and security. Jira and Confluence experience success rate monitoring detected the incident within 50 minutes. The incident was mitigated by temporarily disabling CDN in Brazil, which put Atlassian systems into a known good state. The total time to resolution was two hours and 25 minutes. ### **IMPACT** The overall impact was on February 10, 2025, between 16:10 and 18:35 UTC to Jira and Confluence Cloud_._ The incident caused service disruption to Brazilian customers when they attempted to access or use any feature of those products. Customers observed a generic error page or “HTTP 500” error presented by our CDN provider for up to a third of all requests at peak. ### **ROOT CAUSE** Our CDN is configured to present Jira and Confluence Cloud from static IP ranges dedicated to Atlassian. This configuration limited the number of edge locations servicing customer requests, causing a high concentration of connections in the Brazilian region on one edge location in particular. When daily traffic volumes in Brazil peaked on February 10, connections through the edge location to our servers encountered a capacity limit and were rejected with a HTTP 500 error. ### **REMEDIAL ACTION PLAN & NEXT STEPS** We understand that outages impact your productivity. We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Along with our CDN provider, we have already taken the following actions to avoid repeating this type of incident: * Our CDN provider has completed the rollout of the static, dedicated IP feature to all their edge locations and enabled Jira and Confluence Cloud to be served from all of them, thus moving to the intended configuration that will provide full network capacity. * We are working with our CDN provider to perform more rigorous checks of capacity and configuration for Jira and Confluence Cloud. * Our CDN provider increased the server connection limit for Jira and Confluence Cloud in all locations, further increasing capacity. * Based on the observed failure patterns, we have created additional monitoring and alerting configurations, so we will be alerted immediately if the issue reoccurs. Additionally, we are prioritizing actions to improve the detection of failures that affect a specific region. Thanks, Atlassian Customer Support
Minor February 5, 2025 Jira is slow or inaccessible for some users 1d 11h Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started Feb 05, 2025, 10:44 AM UTC· resolved Feb 06, 2025, 09:45 PM UTC
- investigating Feb 05, 2025, 10:44 AM UTC
We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers.
- monitoring Feb 05, 2025, 11:10 AM UTC
We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring this closely.
- monitoring Feb 06, 2025, 09:34 AM UTC
We continue to monitor the mitigation measures implemented to address the intermittent errors reported.
- resolved Feb 06, 2025, 09:45 PM UTC
Between 05/Feb/25 2:30 PM UTC and 05/Feb/25 3:28 PM UTC some customers for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud experienced intermittent errors. We have identified the root cause of the intermittent errors and have mitigated the problem. The issue has been resolved and the service is operating normally.
Minor January 23, 2025 Jira services are unavailable and have degraded performance in certain regions 19h 55m Viewing content, Create and edit, Authentication and User Management, Search and 7 more
Started Jan 23, 2025, 05:29 PM UTC· resolved Jan 24, 2025, 01:24 PM UTC
- investigating Jan 23, 2025, 05:29 PM UTC
We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers in certain regions. We will provide more details within the next hour.
- identified Jan 23, 2025, 06:17 PM UTC
We continue to work on resolving the degraded performance for Jira Work Management, Jira Service Management, and Jira. We have identified the root cause and expect recovery shortly.
- monitoring Jan 23, 2025, 06:40 PM UTC
We have mitigated the degraded performance of Jira Work Management, Jira Service Management, and Jira Cloud. We are now monitoring the situation closely.
- resolved Jan 24, 2025, 01:24 PM UTC
This incident has been resolved.
Major January 9, 2025 Component field value not available 6h 8m Viewing content
Started Jan 09, 2025, 09:53 PM UTC· resolved Jan 10, 2025, 04:02 AM UTC
- investigating Jan 09, 2025, 09:53 PM UTC
We have identified an incident that caused the components to disappear from the field and affected our Jira, Jira work management, and Jira Service Desk Cloud customers. As of now, we do not have a root cause for the incident. We are investigating and will post updates within the next hour.
- investigating Jan 09, 2025, 11:19 PM UTC
We are continuing to investigate why components are not appearing for some users and will provide updates as we learn more.
- resolved Jan 10, 2025, 04:02 AM UTC
Between 11:30:00 UTC on 9/Jan/25 to 2:30:00 UTC on 10/Jan/25, we experienced a problem displaying the component values in Jira, Jira Work Management and Jira Service Management for some customers. The issue has been resolved and the service is operating normally.
Minor December 18, 2024 Issues with attachments, including viewing previews, downloading and uploading 41m Viewing content, Create and edit
Started Dec 18, 2024, 12:54 PM UTC· resolved Dec 18, 2024, 01:36 PM UTC
- identified Dec 18, 2024, 12:54 PM UTC
We have identified the issue and we are working to fix the issue.
- identified Dec 18, 2024, 12:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 18, 2024, 01:13 PM UTC
A fix has been implemented and we are monitoring the result.
- resolved Dec 18, 2024, 01:36 PM UTC
This incident has been resolved.
Notice November 22, 2024 previews are not available in some cases 3h 41m Viewing content
Started Nov 22, 2024, 07:50 AM UTC· resolved Nov 22, 2024, 11:31 AM UTC
- resolved Nov 22, 2024, 04:22 PM UTC
Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Minor November 5, 2024 Automation limits are incorrect for some Cloud customers 20h 2m Automation for Jira
Started Nov 05, 2024, 12:43 PM UTC· resolved Nov 06, 2024, 08:46 AM UTC
- investigating Nov 05, 2024, 12:43 PM UTC
We are investigating issues with incorrectly set automation limits for some customers and will provide updates here soon.
- resolved Nov 06, 2024, 08:46 AM UTC
Between 04/Nov/24 11:30 PM UTC to 05/Nov/24 10:47 AM UTC, we experienced problems with the automation limits for some Cloud customers for Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
Major November 5, 2024 Jira dashboards and gadgets not loading 1h 58m Viewing content, Create and edit
Started Nov 05, 2024, 10:11 AM UTC· resolved Nov 05, 2024, 12:09 PM UTC
- investigating Nov 05, 2024, 10:11 AM UTC
We are investigating issues with gadgets and pages not loading for some customers. We will provide updates here soon.
- resolved Nov 05, 2024, 12:09 PM UTC
Between 05:00 UTC to 11:20 UTC, we experienced problems with dashboards and gadgets not loading for Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.