All Jira products experiencing degradations
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Jira Work Management Outage History
Jira Work Management is up right nowJira Work Management had 50 outages in the last 2 years totaling 169h 47m of downtime — averaging 2.1 incidents per month.
There were 50 Jira Work Management outages since October 22, 2024 totaling 169h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
Management of Apps is partially unavailable on different platforms
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 4 updates
- investigating Apr 28, 2025, 11:59 AM UTC
We are currently experiencing partial unavailability in managing Forge apps on different Atlassian platforms. Such as apps lifecycle (installation, removals), developer console usage (including tunnelling), and the creation and deployment of Forge apps. Our team is working diligently to resolve this issue and restore services quickly. We are in the process of identifying the root cause and implementing the necessary fixes. Next updates in 1 hour.
- identified Apr 28, 2025, 12:55 PM UTC
We are currently experiencing partial unavailability in managing Forge apps on different Atlassian platforms, such as apps lifecycle (installation, removals), developer console usage (including tunneling), and the creation and deployment of Forge apps. We have identified the root cause and are in the process of mitigating the impact. We'll keep you posted with further updates. Next updates in 1 hour.
- monitoring Apr 28, 2025, 01:42 PM UTC
The issues causing the unavailability of related Forge apps capabilities on multiple Atlassian platforms have been resolved, and services are now operating normally for all impacted customers. We will continue to closely monitor for stability.
- resolved Apr 28, 2025, 04:12 PM UTC
Between 10:55 AM UTC to 13:15 PM UTC on April 28, 2025, we experienced partial unavailability in managing Forge apps; Such as lifecycle developer console usage, and the creation and deployment of Forge apps for Atlassian Partners, Jira Work Management, Jira, Atlassian Developer, Jira Product Discovery, Compass, and Atlassian Migrations. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Automation Rule execution is delayed
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 9 updates
Users experiencing issues loading some Dashboard widgets in Jira
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 5 updates
- investigating Apr 16, 2025, 11:46 AM UTC
We are aware of users experiencing issues attempting to load Jira Dashboard widgets. Our team is investigating this issue with priority.
- identified Apr 16, 2025, 04:43 PM UTC
We continue to work on resolving the issue with loading certain Jira Dashboard widgets for Jira Work Management, Jira Service Management, and Jira Product Discovery. We have identified the root cause and expect recovery shortly. We will provide another update at 19:00 UTC.
- identified Apr 16, 2025, 07:00 PM UTC
We continue to work on resolving the issue with loading certain Jira Dashboard widgets for for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have identified the root cause and expect recovery shortly. We will provide another update at 22:00 UTC.
- identified Apr 16, 2025, 10:21 PM UTC
We continue to work on resolving the issue with loading certain Jira Dashboard widgets for for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have identified the root cause and are currently deploying fixes. We expect to complete the deployments by 23:00 UTC.
- resolved Apr 16, 2025, 10:57 PM UTC
Between 3:30 UTC to 23:00 UTC April 16, 2025, we experienced an issue with loading certain Jira Dashboard widgets for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. The issue has been resolved and the service is operating normally.
Issues loading Administration across Atlassian Products
Affected: Administration
Timeline · 2 updates
- investigating Apr 14, 2025, 12:37 AM UTC
We are aware of an issue where users attempting to load the Administration page are instead seeing a blank page. Our team is investigating with urgency and will provide further update as soon as possible.
- resolved Apr 14, 2025, 01:33 AM UTC
Between 00:00 UTC to 01:05 UTC 14 April, users attempting to load the Administration page for Atlassian products. The issue has been resolved and the service is operating normally.
Issues accessing Jira and Confluence in some regions
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 2 updates
- monitoring Apr 04, 2025, 09:56 AM UTC
We are aware that some customers experienced access issues with their sites. We identified the root cause and have mitigated the problem. Systems are now stable, and we are monitoring closely to ensure no further issues arise. For those still having trouble accessing their sites, adding /wiki/ to the site URL can serve as a temporary workaround (for example https://site.atlassian.net/wiki/). Further updates will be provided as needed.
- resolved Apr 04, 2025, 01:16 PM UTC
We identified a temporary access issue affecting some customers using several Atlassian Cloud products. All affected products are now back online, and no further impacts have been observed. We apologize for any inconvenience this may have caused.
Some customers are experiencing an issue viewing Team field in Jira issue view
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 2 updates
- investigating Mar 24, 2025, 05:07 PM UTC
We are investigating reports of users being unable to view and assign the team field value from the issue view for some Jira Work Management, Jira Service Management, and Jira customers.
- resolved Mar 24, 2025, 05:56 PM UTC
Between March 21, 2025 17:00 UTC and March 24, 2025 17:39 UTC, some customers were not able to view and assign the team field value from the issue view in Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
Some customers are experiencing an issue viewing Team field in Jira
Affected: Create and edit
Timeline · 2 updates
- investigating Mar 19, 2025, 10:06 PM UTC
We are investigating reports of customers being unable to see and assign teams from the team field dropdown for some Jira Work Management, Jira Service Management, and Jira customers. We will provide more details once we identify the root cause.
- resolved Mar 19, 2025, 10:58 PM UTC
On 20 March 2025, between 14:18 UTC and 22:43 UTC, some customers were not able to use the Team field to search and assign teams in Jira Work Management, Jira Service Management, and Jira. The issue has been resolved, and the service is operating normally.
Performance degradation for Jira and Confluence User
Affected: Viewing content
Timeline · 2 updates
- investigating Mar 19, 2025, 03:07 PM UTC
We are investigating cases of degraded performance for some Confluence, Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within the next hour.
- resolved Mar 19, 2025, 04:22 PM UTC
Between 14:36 UTC to 16:15 UTC, we experienced performance degradation for Confluence, Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
Users Encountering a Site Maintenance Message on APAC-Based Jira Sites
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 6 updates
- investigating Mar 19, 2025, 07:45 AM UTC
We are investigating 'site maintenance' issue that is impacting some Confluence, Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within the next hour.
- investigating Mar 19, 2025, 08:22 AM UTC
We are investigating the site maintenance' issue that is impacting Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within the next hour. The issue is fixed for Confluence customers.
- investigating Mar 19, 2025, 09:08 AM UTC
We continue to investigate the site maintenance issue impacting Jira Work Management, Jira Service Management, and Jira Cloud customers. We will share more information as it becomes available.
- investigating Mar 19, 2025, 12:39 PM UTC
We have partially restored functionality to some of the affected Jira Work Management, Jira Service Management, and Jira Cloud customers. We will continue to work on the fix and share more information as it becomes available.
- identified Mar 19, 2025, 03:11 PM UTC
We are actively addressing the site maintenance message affecting some customers using Jira Work Management, Jira Service Management, and Jira Cloud in the APAC region. While service has been restored for some users, others remain impacted as we collaborate with AWS to resolve the issue. We are working diligently to restore full functionality and will provide more updates as they become available. Thank you for your patience and understanding.
- resolved Mar 19, 2025, 07:12 PM UTC
Between 07:45 UTC to 18:45 UTC, a very small number of customers for Confluence, Jira Work Management, Jira Service Management, and Jira in the APAC region experienced a site maintenance issue. The issue has now been resolved and the service is operating normally for all impacted customers.
Degraded performance detected in Jira, Jira Work Management and Jira Service Management Issue View experience
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 3 updates
- investigating Mar 07, 2025, 05:11 AM UTC
We are aware of some users experiencing extended load times when attempting to view issues in Jira, Jira Work Management and Jira Service Management. Our team is investigating this issue.
- investigating Mar 07, 2025, 10:08 AM UTC
We are continuing to investigate this issue.
- resolved Mar 07, 2025, 02:44 PM UTC
A mitigation for the performance issues has been implemented and this incident is now resolved.
Jira Platform Connection Errors
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 5 updates
- investigating Mar 06, 2025, 04:26 PM UTC
We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We will provide more details once we identify the root cause.
- investigating Mar 06, 2025, 05:33 PM UTC
We are continuing to investigate the root cause of the partial outage with that is impacting some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We are applying mitigation to affected customers. We will provide more details within the next hour.
- investigating Mar 06, 2025, 11:19 PM UTC
Our team is continuing to investigate the issues relating to partial outage being experienced by some customers across Jira Work Management, Jira Service Management, Jira and Jira Product Discovery Cloud products. We will provide an update when more information relating to mitigating the issue is available.
- monitoring Mar 07, 2025, 02:40 AM UTC
Our team has implemented a fix for the connection errors that were being experienced across Jira Work Management, Jira Service Management, Jira and Jira Product Discovery Cloud products. We are continuing to monitor this change to ensure that the issue is mitigated.
- resolved Mar 07, 2025, 05:17 AM UTC
Our team has been monitoring this issue and can confirm that the errors that were previously occurring have now been resolved.
Issues with 403 user authentication errors across Atlassian products
Affected: Authentication and User Management
Timeline · 1 update
- resolved Mar 04, 2025, 07:31 AM UTC
We are aware of an issue that was impacting user authentication to Atlassian services between 6:10AM Tuesday 4th March UTC and 6:35AM Tuesday 4th March UTC. Users that were already logged in would not have been impacted by this issue. A deployment suspected of causing this issue was rolled back and the problem was subsequently resolved.
Jira and Confluence has degraded performance - scoped to Brazil only
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 4 updates
Jira is slow or inaccessible for some users
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 4 updates
- investigating Feb 05, 2025, 10:44 AM UTC
We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers.
- monitoring Feb 05, 2025, 11:10 AM UTC
We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring this closely.
- monitoring Feb 06, 2025, 09:34 AM UTC
We continue to monitor the mitigation measures implemented to address the intermittent errors reported.
- resolved Feb 06, 2025, 09:45 PM UTC
Between 05/Feb/25 2:30 PM UTC and 05/Feb/25 3:28 PM UTC some customers for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud experienced intermittent errors. We have identified the root cause of the intermittent errors and have mitigated the problem. The issue has been resolved and the service is operating normally.
Jira services are unavailable and have degraded performance in certain regions
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 4 updates
- investigating Jan 23, 2025, 05:29 PM UTC
We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers in certain regions. We will provide more details within the next hour.
- identified Jan 23, 2025, 06:17 PM UTC
We continue to work on resolving the degraded performance for Jira Work Management, Jira Service Management, and Jira. We have identified the root cause and expect recovery shortly.
- monitoring Jan 23, 2025, 06:40 PM UTC
We have mitigated the degraded performance of Jira Work Management, Jira Service Management, and Jira Cloud. We are now monitoring the situation closely.
- resolved Jan 24, 2025, 01:24 PM UTC
This incident has been resolved.
Component field value not available
Affected: Viewing content
Timeline · 3 updates
- investigating Jan 09, 2025, 09:53 PM UTC
We have identified an incident that caused the components to disappear from the field and affected our Jira, Jira work management, and Jira Service Desk Cloud customers. As of now, we do not have a root cause for the incident. We are investigating and will post updates within the next hour.
- investigating Jan 09, 2025, 11:19 PM UTC
We are continuing to investigate why components are not appearing for some users and will provide updates as we learn more.
- resolved Jan 10, 2025, 04:02 AM UTC
Between 11:30:00 UTC on 9/Jan/25 to 2:30:00 UTC on 10/Jan/25, we experienced a problem displaying the component values in Jira, Jira Work Management and Jira Service Management for some customers. The issue has been resolved and the service is operating normally.
Issues with attachments, including viewing previews, downloading and uploading
Affected: Viewing contentCreate and edit
Timeline · 4 updates
- identified Dec 18, 2024, 12:54 PM UTC
We have identified the issue and we are working to fix the issue.
- identified Dec 18, 2024, 12:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 18, 2024, 01:13 PM UTC
A fix has been implemented and we are monitoring the result.
- resolved Dec 18, 2024, 01:36 PM UTC
This incident has been resolved.
previews are not available in some cases
Affected: Viewing content
Timeline · 1 update
- resolved Nov 22, 2024, 04:22 PM UTC
Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Automation limits are incorrect for some Cloud customers
Affected: Automation for Jira
Timeline · 2 updates
- investigating Nov 05, 2024, 12:43 PM UTC
We are investigating issues with incorrectly set automation limits for some customers and will provide updates here soon.
- resolved Nov 06, 2024, 08:46 AM UTC
Between 04/Nov/24 11:30 PM UTC to 05/Nov/24 10:47 AM UTC, we experienced problems with the automation limits for some Cloud customers for Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
Jira dashboards and gadgets not loading
Affected: Viewing contentCreate and edit
Timeline · 2 updates
- investigating Nov 05, 2024, 10:11 AM UTC
We are investigating issues with gadgets and pages not loading for some customers. We will provide updates here soon.
- resolved Nov 05, 2024, 12:09 PM UTC
Between 05:00 UTC to 11:20 UTC, we experienced problems with dashboards and gadgets not loading for Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
Jira responding with 500 error for some Jira customers
Affected: Viewing contentCreate and edit
Timeline · 3 updates
- investigating Nov 04, 2024, 10:08 AM UTC
We are investigating errors for some Jira Cloud customers. Once we identify the root cause, we will provide more details.
- identified Nov 04, 2024, 11:50 AM UTC
We continue to work on resolving the intermittent 500 error for Jira Cloud products. We have identified the root cause and expect full recovery shortly.
- resolved Nov 04, 2024, 01:53 PM UTC
Between 08:30 - 12:00 UTC, we experienced 500 errors for Jira Work Management, Jira Service Management, and Jira for some customers. The issue has been resolved and the service is operating normally.
Unable to invite new users due to missing recaptcha token
Affected: Authentication and User Management
Timeline · 3 updates
- investigating Nov 04, 2024, 09:37 AM UTC
We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com) We will provide more details once we identify the root cause.
- identified Nov 04, 2024, 11:49 AM UTC
We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.
- resolved Nov 04, 2024, 12:02 PM UTC
Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.
Tenant provisioning and user management actions - degraded performance
Timeline · 1 update
- resolved Oct 23, 2024, 05:49 PM UTC
Between 2024-10-23, 15:09 UTC and 2024-10-23, 17:06 UTC, we identified an issue that affected tenant provisioning and user management actions at Atlassian Cloud, causing a delay in performing actions related to these two topics. We have identified the root cause and the issue has been mitigated.
Intermittent 'Too many requests or error' for some Jira customers
Timeline · 3 updates
- investigating Oct 22, 2024, 12:58 PM UTC
We are investigating reports of intermittent 'Too many requests or errors' messages showing up for some Jira Cloud customers. Once we identify the root cause, we will provide more details.
- identified Oct 22, 2024, 01:57 PM UTC
We continue to work on resolving the intermittent errors for Jira Cloud products. We have identified the root cause and expect full recovery shortly.
- resolved Oct 22, 2024, 03:04 PM UTC
Between 22-Oct 09:00 AM UTC to 22-Oct 14:18 PM UTC, we experienced intermittent errors for Jira Cloud products. The issue has been resolved and the service is operating normally.