Jira Work Management incident

Component field value not available

Major Resolved View vendor source →

Jira Work Management experienced a major incident on January 9, 2025 affecting Viewing content, lasting 6h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2025, 09:53 PM UTC
Resolved
Jan 10, 2025, 04:02 AM UTC
Duration
6h 8m
Detected by Pingoru
Jan 09, 2025, 09:53 PM UTC

Affected components

Viewing content

Update timeline

  1. investigating Jan 09, 2025, 09:53 PM UTC

    We have identified an incident that caused the components to disappear from the field and affected our Jira, Jira work management, and Jira Service Desk Cloud customers. As of now, we do not have a root cause for the incident. We are investigating and will post updates within the next hour.

  2. investigating Jan 09, 2025, 11:19 PM UTC

    We are continuing to investigate why components are not appearing for some users and will provide updates as we learn more.

  3. resolved Jan 10, 2025, 04:02 AM UTC

    Between 11:30:00 UTC on 9/Jan/25 to 2:30:00 UTC on 10/Jan/25, we experienced a problem displaying the component values in Jira, Jira Work Management and Jira Service Management for some customers. The issue has been resolved and the service is operating normally.