Jira Work Management incident

Jira services are unavailable and have degraded performance in certain regions

Minor Resolved View vendor source →

Jira Work Management experienced a minor incident on January 23, 2025 affecting Viewing content and Create and edit and 1 more component, lasting 19h 55m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2025, 05:29 PM UTC
Resolved
Jan 24, 2025, 01:24 PM UTC
Duration
19h 55m
Detected by Pingoru
Jan 23, 2025, 05:29 PM UTC

Affected components

Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignup

Update timeline

  1. investigating Jan 23, 2025, 05:29 PM UTC

    We are investigating cases of degraded performance for Jira Work Management, Jira Service Management, and Jira Cloud customers in certain regions. We will provide more details within the next hour.

  2. identified Jan 23, 2025, 06:17 PM UTC

    We continue to work on resolving the degraded performance for Jira Work Management, Jira Service Management, and Jira. We have identified the root cause and expect recovery shortly.

  3. monitoring Jan 23, 2025, 06:40 PM UTC

    We have mitigated the degraded performance of Jira Work Management, Jira Service Management, and Jira Cloud. We are now monitoring the situation closely.

  4. resolved Jan 24, 2025, 01:24 PM UTC

    This incident has been resolved.