Jira Work Management incident
Users Encountering a Site Maintenance Message on APAC-Based Jira Sites
Jira Work Management experienced a major incident on March 19, 2025 affecting Viewing content and Create and edit and 1 more component, lasting 11h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 19, 2025, 07:45 AM UTC
We are investigating 'site maintenance' issue that is impacting some Confluence, Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within the next hour.
- investigating Mar 19, 2025, 08:22 AM UTC
We are investigating the site maintenance' issue that is impacting Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within the next hour. The issue is fixed for Confluence customers.
- investigating Mar 19, 2025, 09:08 AM UTC
We continue to investigate the site maintenance issue impacting Jira Work Management, Jira Service Management, and Jira Cloud customers. We will share more information as it becomes available.
- investigating Mar 19, 2025, 12:39 PM UTC
We have partially restored functionality to some of the affected Jira Work Management, Jira Service Management, and Jira Cloud customers. We will continue to work on the fix and share more information as it becomes available.
- identified Mar 19, 2025, 03:11 PM UTC
We are actively addressing the site maintenance message affecting some customers using Jira Work Management, Jira Service Management, and Jira Cloud in the APAC region. While service has been restored for some users, others remain impacted as we collaborate with AWS to resolve the issue. We are working diligently to restore full functionality and will provide more updates as they become available. Thank you for your patience and understanding.
- resolved Mar 19, 2025, 07:12 PM UTC
Between 07:45 UTC to 18:45 UTC, a very small number of customers for Confluence, Jira Work Management, Jira Service Management, and Jira in the APAC region experienced a site maintenance issue. The issue has now been resolved and the service is operating normally for all impacted customers.