Jira Work Management incident

Some customers are experiencing an issue viewing Team field in Jira

Major Resolved View vendor source →

Jira Work Management experienced a major incident on March 19, 2025 affecting Create and edit, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2025, 10:06 PM UTC
Resolved
Mar 19, 2025, 10:58 PM UTC
Duration
51m
Detected by Pingoru
Mar 19, 2025, 10:06 PM UTC

Affected components

Create and edit

Update timeline

  1. investigating Mar 19, 2025, 10:06 PM UTC

    We are investigating reports of customers being unable to see and assign teams from the team field dropdown for some Jira Work Management, Jira Service Management, and Jira customers. We will provide more details once we identify the root cause.

  2. resolved Mar 19, 2025, 10:58 PM UTC

    On 20 March 2025, between 14:18 UTC and 22:43 UTC, some customers were not able to use the Team field to search and assign teams in Jira Work Management, Jira Service Management, and Jira. The issue has been resolved, and the service is operating normally.