Jira Service Management incident

Degraded performance in Opsgenie and JSM operations

Notice Resolved View vendor source →

Jira Service Management experienced a notice incident on June 19, 2025, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2025, 03:22 PM UTC
Resolved
Jun 19, 2025, 04:38 PM UTC
Duration
1h 15m
Detected by Pingoru
Jun 19, 2025, 03:22 PM UTC

Update timeline

  1. investigating Jun 19, 2025, 03:22 PM UTC

    We are investigating degraded performance issues in Jira Service Management, Opsgenie, and Compass Cloud customers. We will provide more details within the next hour.

  2. monitoring Jun 19, 2025, 03:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 19, 2025, 04:38 PM UTC

    This incident has been resolved.