Jira Product Discovery incident

Jira Automation rules failed when sending out emails

Notice Resolved View vendor source →

Jira Product Discovery experienced a notice incident on November 2, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2023, 11:25 PM UTC
Resolved
Nov 02, 2023, 11:25 PM UTC
Duration
—
Detected by Pingoru
Nov 02, 2023, 11:25 PM UTC

Update timeline

  1. resolved Nov 03, 2023, 05:06 AM UTC

    Between 23:25 UTC and 23:46 UTC on 2nd November, we encountered a problem where automation rules in Jira that send out emails failed for certain customers. This was caused by spam-protection limits being incorrectly applied to the legitimate sending of emails. The issue has been resolved and the service is operating normally.