Jira Product Discovery incident

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Critical Resolved View vendor source →

Jira Product Discovery experienced a critical incident on January 18, 2024, lasting 7h 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2024, 08:34 AM UTC
Resolved
Jan 18, 2024, 03:55 PM UTC
Duration
7h 21m
Detected by Pingoru
Jan 18, 2024, 08:34 AM UTC

Update timeline

  1. investigating Jan 18, 2024, 08:34 AM UTC

    We are investigating an issue with outage that is impacting Jira Work management, Jira Software, Jira Service Management and Jira Product Discovery. We will provide more details within the next hour.

  2. identified Jan 18, 2024, 09:48 AM UTC

    We have identified the root cause of the issue and working on the fix.

  3. monitoring Jan 18, 2024, 10:52 AM UTC

    Our engineering team has implemented fixes for Jira and should be recovered again. We will continue to monitor all systems.

  4. resolved Jan 18, 2024, 03:55 PM UTC

    Between 06:52 UTC to 10:29 UTC, we experienced an outage for Jira Work Management, Jira Software, and Jira Product Discovery. The issue has been resolved and the service is operating normally.