Jira Product Discovery incident
Infrastructure outage affecting attachments and Bitbucket Pipelines in all regions
Jira Product Discovery experienced a notice incident on September 15, 2023, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 15, 2023, 04:02 AM UTC
A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.
- identified Sep 15, 2023, 04:12 AM UTC
A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.
- monitoring Sep 15, 2023, 04:47 AM UTC
We have identified the root cause, initiated mitigation actions, and are seeing a reduction in errors when scaling up in response to customer traffic. We are still monitoring closely and will continue to provide updates.
- resolved Sep 15, 2023, 05:19 AM UTC
Between 04:00 UTC to 05:00 UTC, we experienced a partial outage for Bitbucket Pipelines, issues viewing in-product attachments; and degraded performance across all products. The issue has been resolved and all services are operating normally.