Jira Product Discovery incident

Some customers aren't receiving email notification when exporting users from User Management

Notice Resolved View vendor source →

Jira Product Discovery experienced a notice incident on December 1, 2023, lasting 4d 17h. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2023, 01:24 AM UTC
Resolved
Dec 05, 2023, 06:33 PM UTC
Duration
4d 17h
Detected by Pingoru
Dec 01, 2023, 01:24 AM UTC

Update timeline

  1. investigating Dec 01, 2023, 01:24 AM UTC

    We are investigating cases where some customers aren't receiving email notification to download the file when exporting users from User Management. We will provide more details within the next hour.

  2. investigating Dec 01, 2023, 02:47 AM UTC

    Some end users confirmed that they are now able to receive the email to download the export file. The issue still persists for some customers and we are working with them to identify and investigate this issue further.

  3. investigating Dec 01, 2023, 09:11 PM UTC

    Some end users have confirmed that they are now able to receive the email to download the export file. The issue might still persist for a small number of customers and we will keep monitoring and investigating further. However, there are indications that the frequency for the issue has been reduced. We will provide further updates early next week.

  4. monitoring Dec 04, 2023, 06:07 AM UTC

    We have identified some delays in the delivery of emails which should be resolved now. Customers who retried are expected to receive the exports. We are currently monitoring the situation.

  5. resolved Dec 05, 2023, 06:33 PM UTC

    We have not observed any further complaints of this issue and believe the matter is resolved.