Jira Product Discovery incident

HOT-106981: Outage in Atlassian Intelligence functionality in multiple products

Jira Product Discovery experienced a notice incident on January 15, 2024, lasting 28m. The incident has been resolved; the full update timeline is below.

Started: Jan 15, 2024, 12:31 AM UTC
Resolved: Jan 15, 2024, 01:00 AM UTC
Duration: 28m
Detected by Pingoru: Jan 15, 2024, 12:31 AM UTC

Update timeline

investigating Jan 15, 2024, 12:31 AM UTC

We are investigating an issue with Atlassian Intelligence that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details within the next hour.
monitoring Jan 15, 2024, 12:47 AM UTC

We have identified the root cause of the increased errors and have mitigated the problem. We are now monitoring closely.
resolved Jan 15, 2024, 01:00 AM UTC

Between 23:45 UTC to 00:30 UTC, we experienced an outage in some Atlassian Intelligence features for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, Atlas, and Compass. The issue has been resolved and the service is operating normally.