Jira Product Discovery incident

Perfomance degradation for Jira instances affecting small cohort of customers

Jira Product Discovery experienced a minor incident on January 22, 2024 affecting Open projects, lasting 5h 53m. The incident has been resolved; the full update timeline is below.

Started: Jan 22, 2024, 06:13 PM UTC
Resolved: Jan 23, 2024, 12:07 AM UTC
Duration: 5h 53m
Detected by Pingoru: Jan 22, 2024, 06:13 PM UTC

Affected components

Open projects

Update timeline

investigating Jan 22, 2024, 06:13 PM UTC

We are investigating reports of intermittent degraded performance for Jira Service Management, Jira Software, Jira Work Management, and Jira Product Discovery Cloud, affecting a small cohort of customers in a US shard. We will provide more details shortly.
resolved Jan 23, 2024, 12:07 AM UTC

Between 14:45 UTC to 18:25 UTC, we experienced degraded performance for Jira Work Management, Jira Service Management, Jira Software, and Jira Product Discovery for a small subset of instances. The situation has stabilized, and the service is operating normally.