Jira Product Discovery incident

Investigating new product purchasing

Notice Resolved View vendor source →

Jira Product Discovery experienced a notice incident on February 29, 2024, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 29, 2024, 01:27 AM UTC
Resolved
Feb 29, 2024, 02:53 AM UTC
Duration
1h 25m
Detected by Pingoru
Feb 29, 2024, 01:27 AM UTC

Update timeline

  1. investigating Feb 29, 2024, 01:27 AM UTC

    We are investigating an issue with new product purchasing that is impacting for all products. Customers adding new cloud products may have experienced a long waiting page or an error page after attempting to add a product. We have mitigated the root cause and are working to resolve impact for customers who attempted to add a product during the impact period. We will provide more details within the next hour.

  2. resolved Feb 29, 2024, 02:53 AM UTC

    Between 28th Feb 2024 23:15 UTC to 29th Feb 2024 00:05 UTC, we experienced issue with new product purchasing for all products. All new sign up products have been successfully provision and confirmed issue has been resolved and the service is operating normally.