Jira Product Discovery incident
Some users may experience delays in receiving email notifications
Jira Product Discovery experienced a notice incident on July 10, 2024, lasting 8h 4m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 10, 2024, 12:49 AM UTC
We are investigating reports of intermittent errors whilst sending Email Notifications for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Jira Product Discovery Cloud customers. We will provide more details once we identify the root cause.
- identified Jul 10, 2024, 01:06 AM UTC
We continue to work on resolving the Email Notifications for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, and Jira Product Discovery. We have identified the root cause.
- resolved Jul 10, 2024, 08:54 AM UTC
Between 12:00am 9th July to 08:00am 10th July, we experienced email deliverability issues for some recipient domains for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, and Jira Product Discovery. The issue has been resolved and future emails will flow normally.