Jira Product Discovery incident

Something went wrong error in Jira

Major Resolved View vendor source →

Jira Product Discovery experienced a major incident on October 7, 2024 affecting Open projects, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2024, 06:28 AM UTC
Resolved
Oct 07, 2024, 09:19 AM UTC
Duration
2h 50m
Detected by Pingoru
Oct 07, 2024, 06:28 AM UTC

Affected components

Open projects

Update timeline

  1. investigating Oct 07, 2024, 06:28 AM UTC

    We are investigating an issue with accessing Jira content that is impacting some Jira Cloud customers. We will provide more details within the next hour.

  2. resolved Oct 07, 2024, 09:19 AM UTC

    We have identified that the issue is related to a recent update on the Brave browser (https://brave.com/latest/), which is causing some cookie-related problems for users. As a temporary workaround, we recommend using one of our supported browsers: https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/. We understand that many users prefer Brave, and our engineering team will continue to investigate this issue and work towards a resolution on a best-effort basis.