Jira Product Discovery incident
Unable to invite new users due to missing recaptcha token
Jira Product Discovery experienced a notice incident on November 4, 2024, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 04, 2024, 09:37 AM UTC
We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com) We will provide more details once we identify the root cause.
- identified Nov 04, 2024, 11:49 AM UTC
We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.
- resolved Nov 04, 2024, 12:02 PM UTC
Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.