Jira Product Discovery incident

Automation logs are not accessible and delayed

Jira Product Discovery experienced a notice incident on November 6, 2024, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started: Nov 06, 2024, 06:11 AM UTC
Resolved: Nov 06, 2024, 09:59 AM UTC
Duration: 3h 47m
Detected by Pingoru: Nov 06, 2024, 06:11 AM UTC

Update timeline

investigating Nov 06, 2024, 06:11 AM UTC

We are investigating cases of degraded performance with the Automation logs for Confluence, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. However, automation rule runs are not impacted. We will provide more details within the next hour.
resolved Nov 06, 2024, 09:59 AM UTC

Between 06/Nov/24 12:00 AM UTC to 06/Nov/24 9:22 AM UTC, we experienced Automation Audit Logs not loading for customers intermittently for Confluence, Jira Service Management, Jira, and Jira Product Discovery. The issue has been resolved and the service is operating normally.