Jira Product Discovery experienced a notice incident on December 12, 2024, lasting 5h 33m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 12, 2024, 03:03 AM UTC
We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors. We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model. All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.
- investigating Dec 12, 2024, 03:50 AM UTC
We are witnessing significant recovery in the services. We will continue to monitor the situation closely.
- resolved Dec 12, 2024, 08:37 AM UTC
Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally