Jira Product Discovery incident
Users experiencing issues loading some Dashboard widgets in Jira
Jira Product Discovery experienced a minor incident on April 16, 2025 affecting Open projects and Create and delete fields and 1 more component, lasting 11h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2025, 11:46 AM UTC
We are aware of users experiencing issues attempting to load Jira Dashboard widgets. Our team is investigating this issue with priority.
- identified Apr 16, 2025, 04:43 PM UTC
We continue to work on resolving the issue with loading certain Jira Dashboard widgets for Jira Work Management, Jira Service Management, and Jira Product Discovery. We have identified the root cause and expect recovery shortly. We will provide another update at 19:00 UTC.
- identified Apr 16, 2025, 07:00 PM UTC
We continue to work on resolving the issue with loading certain Jira Dashboard widgets for for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have identified the root cause and expect recovery shortly. We will provide another update at 22:00 UTC.
- identified Apr 16, 2025, 10:21 PM UTC
We continue to work on resolving the issue with loading certain Jira Dashboard widgets for for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have identified the root cause and are currently deploying fixes. We expect to complete the deployments by 23:00 UTC.
- resolved Apr 16, 2025, 10:57 PM UTC
Between 3:30 UTC to 23:00 UTC April 16, 2025, we experienced an issue with loading certain Jira Dashboard widgets for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. The issue has been resolved and the service is operating normally.