Jira Core incident

Issues accessing Jira and Confluence in some regions

Minor Resolved View vendor source →

Jira Core experienced a minor incident on April 4, 2025 affecting Viewing content and Create and edit and 1 more component, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 09:56 AM UTC
Resolved
Apr 04, 2025, 01:16 PM UTC
Duration
3h 20m
Detected by Pingoru
Apr 04, 2025, 09:56 AM UTC

Affected components

Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignup

Update timeline

  1. monitoring Apr 04, 2025, 09:56 AM UTC

    We are aware that some customers experienced access issues with their sites. We identified the root cause and have mitigated the problem. Systems are now stable, and we are monitoring closely to ensure no further issues arise. For those still having trouble accessing their sites, adding /wiki/ to the site URL can serve as a temporary workaround (for example https://site.atlassian.net/wiki/). Further updates will be provided as needed.

  2. resolved Apr 04, 2025, 01:16 PM UTC

    We identified a temporary access issue affecting some customers using several Atlassian Cloud products. All affected products are now back online, and no further impacts have been observed. We apologize for any inconvenience this may have caused.