Is Akamai Identity Cloud Down Right Now? Live Akamai Identity Cloud Status & Outages | IsDown Outage History

Started Sep 18, 2026, 05:20 PM UTC· resolved Sep 18, 2026, 06:45 PM UTC

1. identified Sep 18, 2026, 05:20 PM UTC

   We identified an issue related to the tokens service maintenance performed on September 16, 2026. Some end-user sessions may not be honored for certain login policies that use custom claims. When this occurs, the end user must re-authenticate. We are rolling back the tokens service portion of this release to the previous version. We apologize for any confusion or disruption this may cause.

2. resolved Sep 18, 2026, 06:45 PM UTC

   Rollback is complete.

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Started Feb 18, 2026, 01:52 AM UTC· resolved Feb 18, 2026, 06:23 AM UTC

1. investigating Feb 18, 2026, 01:52 AM UTC

   We are currently investigating an issue where Console Agents are encountering intermittent errors when loading the following Console pages: - Manage applications - Manage properties - Manage schemas - Registration builder Management of profiles / agents and viewing audit logs does not appear to be impacted. If an error is encountered, refreshing the page may work as these errors are very intermittent.

2. resolved Feb 18, 2026, 06:23 AM UTC

   This incident has been resolved.

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Started Feb 10, 2026, 10:33 PM UTC· resolved Feb 10, 2026, 10:57 PM UTC

1. monitoring Feb 10, 2026, 10:33 PM UTC

   An AWS DNS issue affecting CloudFront distributions occurred from approximately 1:00 PM to 2:00 PM PST. This global issue may have caused end users to retry loading pages in their browsers or devices for successful access. The issue now appears to be resolved. We are continuing to monitor the situation to ensure Identity Cloud remains fully operational. From AWS - https://health.aws.amazon.com/health/status Increased Error Rates and Latencies Feb 10 1:58 PM PST We can confirm significant recovery for the DNS resolution errors for CloudFront distributions. Customers are still experiencing delays propagating changes to CloudFront distributions. We continue to work toward full recovery and will provide additional information in the next 30-60 minutes. Feb 10 1:46 PM PST We are seeing early signs of recovery, and continue to work toward full recovery. Feb 10 1:40 PM PST We can confirm errors for DNS resolution for some CloudFront distributions. During this time, customers may receive an NXDOMAIN response. Additionally, customers may also experience delayed propagation for changes to CloudFront distributions. We have identified the root cause of the issue and are actively working on multiple paths to resolving the errors. We have verified that our initial mitigation effort on a portion of the affected subsystem was successful, and we are actively working toward performing that mitigation across the fleet. We recommend customers continue to retry any failed requests while we work toward mitigation. A few services that use CloudFront distributions for delivering content may also be affected at this time. Feb 10 1:15 PM PST We are investigating DNS resolution failures for some specific CloudFront distributions. We are actively investigating and will provide additional information in the next 30-60 minutes.

2. resolved Feb 10, 2026, 10:57 PM UTC

   AWS has confirmed full recovery for DNS resolution errors at 2:34 PM PST.

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