Is Akamai Identity Cloud Down Right Now? Live Akamai Identity Cloud Status & Outages | IsDown incident

Issue with tokens service maintenance on September 16, 2026

Is Akamai Identity Cloud Down Right Now? Live Akamai Identity Cloud Status & Outages | IsDown experienced a minor incident on September 18, 2026 affecting Australia and Canada and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started: Sep 18, 2026, 05:20 PM UTC
Resolved: Sep 18, 2026, 06:45 PM UTC
Duration: 1h 24m
Detected by Pingoru: Sep 18, 2026, 05:20 PM UTC

Affected components

AustraliaCanadaChinaEuropeJapanRussiaSingaporeUnited States

Update timeline

identified Sep 18, 2026, 05:20 PM UTC

We identified an issue related to the tokens service maintenance performed on September 16, 2026. Some end-user sessions may not be honored for certain login policies that use custom claims. When this occurs, the end user must re-authenticate. We are rolling back the tokens service portion of this release to the previous version. We apologize for any confusion or disruption this may cause.
resolved Sep 18, 2026, 06:45 PM UTC

Rollback is complete.