Jam incident

Issues streaming Jam videos as our cloud provider is experiencing downtime

Minor Resolved View vendor source →

Jam experienced a minor incident on November 2, 2023, lasting 1d 10h. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2023, 02:19 PM UTC
Resolved
Nov 04, 2023, 12:54 AM UTC
Duration
1d 10h
Detected by Pingoru
Nov 02, 2023, 02:19 PM UTC

Update timeline

  1. investigating Nov 02, 2023, 02:19 PM UTC

    We are currently investigating this incident..

  2. identified Nov 02, 2023, 02:39 PM UTC

    We are continuing to work on a fix for this incident..

  3. identified Nov 02, 2023, 07:36 PM UTC

    Our cloud provider is experiencing partial outage..

  4. identified Nov 03, 2023, 12:18 PM UTC

    Our cloud provider is experiencing downtime, causing issues streaming Jam videos. Integrating new Jams with 3rd party services is impacted at the moment. .

  5. resolved Nov 04, 2023, 12:54 AM UTC

    This incident has been resolved..