IXCloud incident

Service Degraded - Teams Recorder (Australia)

Minor Resolved View vendor source →

IXCloud experienced a minor incident on November 25, 2020 affecting Australia, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 08:02 PM UTC
Resolved
Nov 25, 2020, 08:37 PM UTC
Duration
35m
Detected by Pingoru
Nov 25, 2020, 08:02 PM UTC

Affected components

Australia

Update timeline

  1. identified Nov 25, 2020, 08:02 PM UTC

    An issue has been identified which is resulting in the slower the usual upload of calls in this region. The engineering team is working on a resolution and updates will be provided regularly.

  2. identified Nov 25, 2020, 08:02 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 25, 2020, 08:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 25, 2020, 08:13 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 25, 2020, 08:37 PM UTC

    This incident has been resolved.