IXCloud incident

Connectivity Degradation

Major Resolved View vendor source →

IXCloud experienced a major incident on February 12, 2021 affecting United States East and United States East, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2021, 01:13 AM UTC
Resolved
Feb 12, 2021, 04:36 AM UTC
Duration
3h 23m
Detected by Pingoru
Feb 12, 2021, 01:13 AM UTC

Affected components

United States EastUnited States East

Update timeline

  1. identified Feb 12, 2021, 01:13 AM UTC

    This issue has been identified as an outage to the Cosmos Infrastructure within Microsoft Azure. Priority support channels are opened and failover protocols are being implemented.

  2. identified Feb 12, 2021, 01:19 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 12, 2021, 03:59 AM UTC

    Failover procedures have been completed and services are coming online. We continue to monitor the results.

  4. resolved Feb 12, 2021, 04:36 AM UTC

    The incident has been resolved.