IXCloud experienced a minor incident on March 15, 2021 affecting United States and Germany and 1 more component, lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 15, 2021, 08:38 PM UTC
The issue has been identified as a non-regional outage to Azure Active Directory Services. Active Directory is required to authenticate all communications between IXCloud and Microsoft Graph and this is resulting in degraded performance.
- monitoring Mar 15, 2021, 08:42 PM UTC
We are closely monitoring Microsoft Updates regarding this outage and will update on affected global regions as they come online.
- monitoring Mar 16, 2021, 12:19 AM UTC
Active Directory services have started coming back online. We will continue to monitor the status of the Microsoft authentication components until fully restored.
- resolved Mar 16, 2021, 01:30 AM UTC
This incident has been resolved.