IXCloud incident
Infrastructure Failure - Microsoft Confirms Global Azure Outage
IXCloud experienced a minor incident on April 1, 2021 affecting United States East and United States and 1 more component, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2021, 09:51 PM UTC
We are currently investigating reports of accessing IXCloud product and features.
- identified Apr 01, 2021, 09:53 PM UTC
The issue has been identified as a failure within our underlying infrastructure partners systems preventing DNS resolution and authentication. We have opened all emergency channels and will continue to closely monitor their efforts to remediate the outage.
- monitoring Apr 01, 2021, 09:55 PM UTC
While some regions are seeing service restored others are down. We will continue to monitor for any improvements.
- monitoring Apr 01, 2021, 10:08 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 01, 2021, 10:09 PM UTC
Microsoft has confirmed a global outage of Azure products and services.
- monitoring Apr 01, 2021, 10:40 PM UTC
DNS services are coming online as Azure DNS has been routed to resilient infrastructure. We are seeing connectivity being restored in certain areas.
- monitoring Apr 01, 2021, 10:42 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 02, 2021, 12:03 AM UTC
All services have been restored however we will continue to keep this incident in "Monitoring" state until more information becomes available from our provider.
- monitoring Apr 02, 2021, 12:03 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 02, 2021, 01:29 AM UTC
This incident has been resolved and all services are operational. If you have any additional questions regarding this incident please contact [email protected].