IXCloud incident

Teams Bot Recording Service degraded in Australia

Minor Resolved View vendor source →

IXCloud experienced a minor incident on October 7, 2022 affecting Australia, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2022, 04:14 AM UTC
Resolved
Oct 07, 2022, 04:33 AM UTC
Duration
18m
Detected by Pingoru
Oct 07, 2022, 04:14 AM UTC

Affected components

Australia

Update timeline

  1. identified Oct 07, 2022, 04:14 AM UTC

    The issue has been identified as a failure in one of the role instances of the bot service for AU-NA. Failover process was put in place and the affected role instance is being brought back online.

  2. identified Oct 07, 2022, 04:15 AM UTC

    The affected role instance is being restarted.

  3. resolved Oct 07, 2022, 04:33 AM UTC

    The affected role instance has been restored. All services have been fully restored.