IXCloud incident

Customers reporting not being able to access IXCloud Login page

Notice Resolved View vendor source →

IXCloud experienced a notice incident on April 28, 2023 affecting United States East and Australia East and 1 more component, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2023, 10:28 PM UTC
Resolved
Apr 30, 2023, 11:25 PM UTC
Duration
2d
Detected by Pingoru
Apr 28, 2023, 10:28 PM UTC

Affected components

United States EastAustralia EastUK SouthGermany West CentralCanada CentralSouth Africa North

Update timeline

  1. investigating Apr 28, 2023, 10:28 PM UTC

    We are currently investigating the issue. All recording bots and services are operational.

  2. identified Apr 29, 2023, 08:48 PM UTC

    The issue is being fixed. During this time IXCloud is available on its secondary URLs as follows. .uk.numonix.cloud -->.uk01.numonix.cloud .de.numonix.cloud -->.de01.numonix.cloud .au.numonix.cloud -->.au01.numonix.cloud .ca.numonix.cloud -->.ca01.numonix.cloud .us.numonix.cloud -->.us01.numonix.cloud .za.numonix.cloud -->.za01.numonix.cloud .numonix.cloud -->.us02.numonix.cloud For parnters using our OpenAPIs we have also opened up secondary URLs for your API calls namely: openapi.uk.numonix.cloud --> openapi.uk01.numonix.cloud openapi.de.numonix.cloud --> openapi.de01.numonix.cloud openapi.au.numonix.cloud --> openapi.au01.numonix.cloud openapi.ca.numonix.cloud --> openapi.ca01.numonix.cloud openapi.us.numonix.cloud --> openapi.us01.numonix.cloud openapi.za.numonix.cloud --> openapi.za01.numonix.cloud openapi.numonix.cloud --> openapi.us02.numonix.cloud Thank you for your patience as we get this event through to resolution.

  3. resolved Apr 30, 2023, 11:25 PM UTC

    This incident has been resolved. All URLs are working and available for use. Thank you for youe patience.