IXCloud incident

Cataloging Service degraded

Minor Resolved View vendor source →

IXCloud experienced a minor incident on August 9, 2023 affecting United States East and Australia East and 1 more component, lasting 9h 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2023, 09:51 AM UTC
Resolved
Aug 09, 2023, 07:16 PM UTC
Duration
9h 25m
Detected by Pingoru
Aug 09, 2023, 09:51 AM UTC

Affected components

United States EastAustralia EastUK SouthGermany West CentralCanada CentralSouth Africa North

Update timeline

  1. investigating Aug 09, 2023, 09:51 AM UTC

    We are currently investigating the issue. Calls continue to be recorded at this time.

  2. investigating Aug 09, 2023, 09:58 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 09, 2023, 10:20 AM UTC

    We are continuing to investigate this issue.

  4. identified Aug 09, 2023, 05:24 PM UTC

    The issue has been identified and a resolution is being finalized.

  5. monitoring Aug 09, 2023, 06:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 09, 2023, 07:16 PM UTC

    This incident has been resolved. All cataloguing queues are emptying out and all affected customers calls are now arriving in their IXCloud portal.