IXCloud experienced a notice incident on August 19, 2024 affecting United States East and Australia East and 1 more component, lasting 6h 37m. The incident has been resolved; the full update timeline is below.
Affected components
United States EastAustralia EastUK SouthGermany West CentralCanada CentralSouth Africa North
Update timeline
- identified Aug 19, 2024, 03:10 PM UTC
Customers using BYOS (Bring Your Own Storage) and using "User Delegation SAS Tokens" are experiencing issues accessing calls from the past 24 hours. Calls are still being recorded, but not showing up in the IXC UI. Our engineers are working the issue and we expect a resolution within the next couple of hours.
- identified Aug 19, 2024, 09:48 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 19, 2024, 09:48 PM UTC
This incident has been resolved.