Iterable experienced a minor incident on September 15, 2025 affecting Global API Success, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Global API Success
Update timeline
- investigating Sep 15, 2025, 05:28 PM UTC
Status: Investigating Summary: We are currently investigating an issue causing 504 Gateway Time-out errors for requests to the /api/export/data.json endpoint affecting customers hosted in our European Data Center (EUDC) ONLY. All other APIs are functional. The issue was first reported around 5:35 pm CEST. Iterable Engineering is currently investigating the issue and working on remediation steps. Next update at 9:25 PM CEST or earlier.
- resolved Sep 15, 2025, 05:58 PM UTC
This incident has been resolved.