US Cloud Services Down
Affected: US APIUS Cloud
IT Portal Outage History
IT Portal is up right nowIT Portal had 3 outages in the last 2 years totaling 7h 19m of downtime — averaging 0.1 incidents per month.
There were 3 IT Portal outages since January 8, 2025 totaling 7h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
CloudFlare is down!
Affected: US APIPortal KBsUK CloudCA CloudEU CloudAU CloudUS CloudPortal HelpUK APICA APIEU APIAU API
Timeline · 3 updates
- identified Nov 18, 2025, 02:16 PM UTC
CloudFlare is the CDN used to secure the IT Portal. See https://www.cloudflarestatus.com for more info on the issue.
- monitoring Nov 18, 2025, 02:46 PM UTC
See https://www.cloudflarestatus.com/ Last update: A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
- resolved Nov 18, 2025, 03:35 PM UTC
Issue resolved. See https://www.cloudflarestatus.com/
US Cloud Issues
Affected: US APIUS Cloud
Timeline · 3 updates
- investigating Jan 08, 2025, 03:30 PM UTC
We are currently investigating.
- identified Jan 08, 2025, 03:48 PM UTC
The issue has been identified, we have disabled admin settings (root cause) while we investigate.
- resolved Jan 08, 2025, 08:38 PM UTC
This incident has been resolved.