IT Portal Outage History

IT Portal had 2 outages in the last 2 years totaling 2h 11m of downtime — averaging 0.1 incidents per month.

There were 2 IT Portal outages since November 18, 2025 totaling 2h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://itportal1.statuspage.io

Notice December 17, 2025

US Cloud Services Down

Detected by Pingoru: Dec 17, 2025, 09:53 AM UTC
Resolved: Dec 17, 2025, 10:46 AM UTC
Duration: 52m

Affected: US APIUS Cloud

Timeline · 3 updates

Read the full incident report →

Notice November 18, 2025

CloudFlare is down!

Detected by Pingoru: Nov 18, 2025, 02:16 PM UTC
Resolved: Nov 18, 2025, 03:35 PM UTC
Duration: 1h 18m

Affected: US APIPortal KBsUK CloudCA CloudEU CloudAU CloudUS CloudPortal HelpUK APICA APIEU APIAU API

Timeline · 3 updates

identified Nov 18, 2025, 02:16 PM UTC

CloudFlare is the CDN used to secure the IT Portal. See https://www.cloudflarestatus.com for more info on the issue.
monitoring Nov 18, 2025, 02:46 PM UTC

See https://www.cloudflarestatus.com/ Last update: A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
resolved Nov 18, 2025, 03:35 PM UTC

Issue resolved. See https://www.cloudflarestatus.com/

Read the full incident report →