IT Portal Outage History

IT Portal is up right now

Pingoru has recorded 23 incidents for IT Portal: 2 in the last 12 months and 0 in the last 90 days.

Source: itportal1.statuspage.io

23incidents recorded
2last 12 months
0last 90 days
66 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking IT Portal in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 514 (0%)

Incidents, newest first

Notice December 17, 2025 US Cloud Services Down 52m US API, US Cloud

Started Dec 17, 2025, 09:53 AM UTC· resolved Dec 17, 2025, 10:46 AM UTC

  1. monitoring Dec 17, 2025, 09:53 AM UTC

    SQL Services affecting central login was down after updates. Issues reconnecting encrypted volumes after reboot. Volumes were manually reconnected and services are operational.

  2. resolved Dec 17, 2025, 10:46 AM UTC

    This incident has been resolved.

  3. postmortem Dec 22, 2025, 01:09 PM UTC

    **Incident Summary:** SQL Services affecting central login experienced downtime following routine updates. Issues were encountered when reconnecting encrypted volumes after system reboot. **Root Cause:** A recent Windows update modified the default behavior of PowerShell's `Invoke-WebRequest` cmdlet. Our automated scripts that handle volume reconnection were executing without the `-UseBasicParsing` parameter, causing them to pause and wait for user confirmation instead of executing non-interactively. **Resolution:** Encrypted volumes were manually reconnected to restore service availability. Our automation startup scripts have been updated to include the `-UseBasicParsing` parameter in all `Invoke-WebRequest` calls, ensuring scripts execute without requiring user interaction. **Preventive Measures:** * All PowerShell automation scripts have been audited and updated with the `-UseBasicParsing` parameter * Testing procedures will be enhanced to validate script execution in non-interactive environments following system updates * Additional monitoring has been implemented to detect script execution failures more rapidly **Timeline:** * 4:53 PM EST - Issue detected, services down * Manual intervention initiated * 5:46 PM EST - Services restored, incident resolved

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Notice November 18, 2025 CloudFlare is down! 1h 18m US API, Portal KBs, UK Cloud, CA Cloud and 8 more

Started Nov 18, 2025, 02:16 PM UTC· resolved Nov 18, 2025, 03:35 PM UTC

  1. identified Nov 18, 2025, 02:16 PM UTC

    CloudFlare is the CDN used to secure the IT Portal. See https://www.cloudflarestatus.com for more info on the issue.

  2. monitoring Nov 18, 2025, 02:46 PM UTC

    See https://www.cloudflarestatus.com/ Last update: A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

  3. resolved Nov 18, 2025, 03:35 PM UTC

    Issue resolved. See https://www.cloudflarestatus.com/

Read the full incident report →

Major January 8, 2025 US Cloud Issues 5h 8m US API, US Cloud

Started Jan 08, 2025, 03:30 PM UTC· resolved Jan 08, 2025, 08:38 PM UTC

  1. investigating Jan 08, 2025, 03:30 PM UTC

    We are currently investigating.

  2. identified Jan 08, 2025, 03:48 PM UTC

    The issue has been identified, we have disabled admin settings (root cause) while we investigate.

  3. resolved Jan 08, 2025, 08:38 PM UTC

    This incident has been resolved.

Read the full incident report →