I.T Communications Limited Outage History

I.T Communications Limited is up right now

I.T Communications Limited had 3 outages in the last 2 years totaling 22h 20m of downtime — averaging 0.1 incidents per month.

There were 3 I.T Communications Limited outages since June 20, 2025 totaling 22h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.it-communicationsltd.co.uk

Minor November 3, 2025

Soft-Switch PBX Cluster CL2 - PBX-03

Detected by Pingoru
Nov 03, 2025, 10:55 AM UTC
Resolved
Nov 03, 2025, 10:21 PM UTC
Duration
11h 25m
Affected: Soft-Switch PBX - pbx-03.it-communicationsltd.co.uk
Timeline · 5 updates
  1. identified Nov 03, 2025, 10:55 AM UTC

    Hi, We are getting service issues with one of the servers in the Soft-Switch PBX Cluster Cl2 (PBX -03) We are going to give the server a full reboot as its been up for 299 Days. However there are a lot of active calls at the moment on PBX-CL2-03 so we need to wait for the call volumes to drop down.

  2. identified Nov 03, 2025, 11:09 AM UTC

    We have completed a partial reboot of the server. If we still get notifications, we will do a full reboot.

  3. identified Nov 03, 2025, 01:05 PM UTC

    We are still having issues with PBX-03, even after a full reboot. We have now escalated the issue internally to do further checks. Next Update at 13:30

  4. identified Nov 03, 2025, 01:53 PM UTC

    We have found the cause to be a issue with one of the firewalls. We have put in a temp fix until this evening when the traffic levels are lower. so we can fully resolve the issue. Service should now be fully working.

  5. resolved Nov 03, 2025, 10:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 3, 2025

CRM and Support Desk - Down

Detected by Pingoru
Nov 03, 2025, 09:39 AM UTC
Resolved
Nov 03, 2025, 10:49 AM UTC
Duration
1h 9m
Timeline · 2 updates
  1. monitoring Nov 03, 2025, 09:39 AM UTC

    We are not able to access support tickets or our CRM today due to a issue with our CRM Provider "ZoHo" so their might be a delay in replying to tickets.

  2. resolved Nov 03, 2025, 10:49 AM UTC

    Issue seem resolved.

Read the full incident report →

Notice June 20, 2025

BT Broadband Customers not able to reach our network

Detected by Pingoru
Jun 20, 2025, 12:50 PM UTC
Resolved
Jun 20, 2025, 10:35 PM UTC
Duration
9h 45m
Affected: IP Transit
Timeline · 6 updates
  1. investigating Jun 20, 2025, 12:50 PM UTC

    We have had reports that some customers are not able to reach our network. Initial investigations seem to suggest that the issue is within BT's Network. We are making contact with BT to find out more information.

  2. identified Jun 20, 2025, 12:57 PM UTC

    Looks like a major issue with Cogent Communications, We are shutting down our BGP Sessions with Cogent Communications so traffic from BT will route via other routes.

  3. identified Jun 20, 2025, 01:11 PM UTC

    BGP is now shutdown with the 3rd party network and traffic from BT is now reaching us via other routes.

  4. monitoring Jun 20, 2025, 01:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jun 20, 2025, 02:13 PM UTC

    We have had some feedback from Cogent Communications "Customers in or routing through London, UK may be experiencing an outage . Cogent’s NOC is currently investigating the issue. There is no estimated time to repair. The master ticket is HD305149368" We shall leave the Cogent BGP Sessions down at both Sov and Volta until we get an all clear notification.

  6. resolved Jun 20, 2025, 10:35 PM UTC

    Cogent have now fixed the fault and we have now restored the BGP Sessions. Next week we plan on on-boarding an additional Transit Provider at each location.

Read the full incident report →