I.T Communications Limited had 13 outages in the last 2 years totaling 92h 35m of downtime — averaging 0.5 incidents per month.
There were 13 I.T Communications Limited outages since November 7, 2024 totaling 92h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
Hi, Our Support Desk "Ticketing System" provided by Zoho is currently running really slow.
This incident has been resolved.
Hi, We are getting service issues with one of the servers in the Soft-Switch PBX Cluster Cl2 (PBX -03) We are going to give the server a full reboot as its been up for 299 Days. However there are a lot of active calls at the moment on PBX-CL2-03 so we need to wait for the call volumes to drop down.
We have completed a partial reboot of the server. If we still get notifications, we will do a full reboot.
We are still having issues with PBX-03, even after a full reboot. We have now escalated the issue internally to do further checks. Next Update at 13:30
We have found the cause to be a issue with one of the firewalls. We have put in a temp fix until this evening when the traffic levels are lower. so we can fully resolve the issue. Service should now be fully working.
This incident has been resolved.
We are not able to access support tickets or our CRM today due to a issue with our CRM Provider "ZoHo" so their might be a delay in replying to tickets.
Issue seem resolved.
We have had reports that some customers are not able to reach our network. Initial investigations seem to suggest that the issue is within BT's Network. We are making contact with BT to find out more information.
Looks like a major issue with Cogent Communications, We are shutting down our BGP Sessions with Cogent Communications so traffic from BT will route via other routes.
BGP is now shutdown with the 3rd party network and traffic from BT is now reaching us via other routes.
A fix has been implemented and we are monitoring the results.
We have had some feedback from Cogent Communications "Customers in or routing through London, UK may be experiencing an outage . Cogent’s NOC is currently investigating the issue. There is no estimated time to repair. The master ticket is HD305149368" We shall leave the Cogent BGP Sessions down at both Sov and Volta until we get an all clear notification.
Cogent have now fixed the fault and we have now restored the BGP Sessions. Next week we plan on on-boarding an additional Transit Provider at each location.
Microsoft are having issues with 365 Exchange Email forwarding. This is causing some emails to not reach our support desk. We have turned on Automatic Reply on our support tickets, If you do not get an automatic response, this means we may not have received your email. You can also submit tickets or provide updates to existing tickets directly by going to https://support.it-communicationsltd.co.uk/portal/en/signin
We are continuing to monitor for any further issues.
Looks like Microsoft has this morning fixed the issues with their exchange servers and our initial test shows we are now getting 100% of the emails sent to our support desk.
This incident has been resolved.
One of our carriers reported Intermittent issue with some inbound calls which is causing some calls to fail and not route to our network. Not all customers will be affected by this issue.
The issue with inbound calls appears to be cleared.
One of our 100G Fibre Wavelengths Between Volta Data Centre, 36-43 Great Sutton St, London EC1V 0AB and Sovereign House, 227 Marsh Wall, London E14 9SD Data Centres is triggering alarms on our monitoring systems for RX Frame Errors. As a precaution, we attended both locations today and swapped out the Fibre SFP Modules, to see if that cleared the errors. During the SFP Swap out, some active phone calls may have dropped / disconnected depending on how customers reach our network. There would have been two incidents where calls may have disconnected. Around 15:40 and 17:14 today. Unfortunately, the errors are still showing. We have therefore reported this to our wavelength provider to investigate.
Closer investigation has revealed that it seems likely our Wavelength provider "SSE Group" has a defective LR4 optic facing our equipment in Volta One (and only one) of the mux lanes has been transmitting gradually less and less power. We are now awaiting our Wavelength provider "SSE Group" to send someone out to Volta to replace a suspected LR4 Fibre Module failure. They have now agreed this is the likely cause and looking to dispatch an engineer to replace the LR4 Fibre Module.
Update from Our Wavelength provider part of the SSE Group. Field Engineer & part due onsite at Volta DC tonight at 23:00
Our Wavelength provider part of the SSE Group has now replaced the faulty hardware and alerts on our monitoring is now clear.
We are aware that some customers are not able to browse the internet. We believe that we have found the issue and putting in a fix to resolve. Update to folllow.
Hi, The issue is now fully resolved.
We have had reports of some calls are failing for both inbound and outbound. We are Investigating the issue and an update will be posted ASAP.
We are aware of some issues that may be impacting calls – engineers are investigating and more information will follow as soon as possible.
Following on from the below notice - we are aware that customers have experienced issues with both inbound and outbound calls this morning. Engineers have located the cause and are in the process of fully restoring service - more updates will follow as soon as they are available. We apologise for the disruption.
We are still experiencing some issues with both inbound and outbound calls. Our engineers are in the process of fully restoring service - more updates will follow as soon as they are available. We apologise for the disruption.
The issue affecting inbound and outbound calls this morning is now cleared. Our engineers are in the process of investigating and more details will follow as soon as we can. We sincerely apologise for the disruption this morning.
We have lost one of our Power Feeds to our primary rack at Sovereign House. There should be no impact to customer services due to all our servers being dual power fed. We have made contact with the Data Centre and we are working with them to resolve the issue.
Staff are now looking into the issue on the 2nd Floor.
One of the power feeds had tripped. This has now been reset and full power restored.