Irisity incident

IRIS+ and innoVi CM & Service - Issue reported on Schedules tab

Minor Resolved View vendor source →

Irisity experienced a minor incident on February 20, 2025 affecting Monitor tab with alarm handling and Monitor tab with alarm handling, lasting 22h 30m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2025, 03:51 PM UTC
Resolved
Feb 21, 2025, 02:22 PM UTC
Duration
22h 30m
Detected by Pingoru
Feb 20, 2025, 03:51 PM UTC

Affected components

Monitor tab with alarm handlingMonitor tab with alarm handling

Update timeline

  1. investigating Feb 20, 2025, 03:51 PM UTC

    Hi! We've recently received information that an issue has been reported from the schedules tab. This may mean some alarms are currently not generating properly. We are currently investigating this issue and will update you on the progress. If you are experiencing any issues with the system, please as always reach out to our support team at [email protected] We appreciate your patience! Team @ Irisity

  2. investigating Feb 20, 2025, 03:55 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 20, 2025, 06:45 PM UTC

    The root cause of the issue has been identified and a resolution is being implemented and tested. Once tested and passing quality assurance it will be deployed. In the meantime, a workaround is to adjust the schedule used by problematic Edge devices after midnight. We will post more information as it becomes available. We appreciate your patience! Team @ Irisity

  4. monitoring Feb 20, 2025, 08:29 PM UTC

    The fix has now been verified and an update that resolves the issue and root cause has been deployed. All systems are now fully operational. We are monitoring all systems to ensure this is the case. We appreciate your patience! Team @ Irisity

  5. resolved Feb 21, 2025, 02:22 PM UTC

    Hi, This incident has been resolved. Thank you for your patience! Team @ Irisity