Guest API service unavailable
Affected: ManagerWebMobileManager APIRoom
IRIS Outage History
IRIS is up right nowIRIS had 4 outages in the last 2 years totaling 94h 27m of downtime — averaging 0.2 incidents per month.
There were 4 IRIS outages since August 1, 2024 totaling 94h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.
Error When Scanning IRIS QR codes
Affected: Web
Timeline · 5 updates
- investigating Jan 11, 2026, 01:39 PM UTC
Unplanned Outage We have had reports of some users receiving an error when scanning IRIS QR codes. Our team are currently investigating the issue. Services affected: Guest Web. Services using an IRIS QR code to direct guests to am IRIS Web page. Workaround: No work around at this time Next update: 2pm UTC If you have any questions, please contact your account manager or your agreed support channel stated in your service level agreement email [email protected]. Thank you,
- investigating Jan 11, 2026, 02:04 PM UTC
The Issue has been identified as a problem with the underlying Database. The team are actively working on a resolution to recover this to a working state. We do not have a resolution time at this point. Next Update will be at 3pm UTC
- investigating Jan 11, 2026, 03:10 PM UTC
We are continuing to work on a resolution for the Database issue, we do not have any further updates at this time. Next Update at 4pm UTC
- monitoring Jan 11, 2026, 03:46 PM UTC
A fix has now been put in place and sample QR codes are now directing correctly again to the required URL's. We will continue to closely monitor the service for the next 24 hrs to ensure there are no other issues. I would like to take this opportunity to apologise for any inconvenience that this may have caused. If you are continuing to experience difficulties, please contact the support team at [email protected] for assistance.
- resolved Jan 12, 2026, 02:27 PM UTC
There have been no issue since the Database was rebuilt. This issue is now considered closed. I would like to take this opportunity to apologise for any inconvenience that this may have cause. If you are continuing to experience difficulties, please contact the support team at [email protected] for assistance.
Incident - Unable to access GXP Manager
Affected: ManagerEuropeSMSWebNort America EastVoiceMobileManager APIEmailRoomPublic APITableSouth East AsiaKioskAPI Management
Timeline · 7 updates
Degraded performance to IRIS Guest
Affected: ManagerWebMobileRoomTableKiosk
Timeline · 3 updates
- investigating Aug 01, 2024, 10:32 AM UTC
We are currently experiencing a degraded performance with IRIS Guest. Our engineering team are investigating, and we expect an update in the next hour. Services affected: Guest Mobile / Room / Web / Table / GXP / Manager API Workaround: This appears to be a temporary state, with a refresh of the page/service resolving the issue. Next update: 12.30 GMT (11.30 UTC)
- monitoring Aug 01, 2024, 11:14 AM UTC
The issue has been identified as a problem with our vendor Microsoft Azure, and they appear to have already resolved problem. We will continue to monitor to ensure all services continue to work as expected.
- resolved Aug 01, 2024, 04:51 PM UTC
This issue has now been resolved. No further issues have been reported and internal testing has not be able to reproduce the error since earlier today, since we started to monitor. The issue is now considered resolved.