IRIS experienced a major incident on January 11, 2026 affecting Web, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 11, 2026, 01:39 PM UTC
Unplanned Outage We have had reports of some users receiving an error when scanning IRIS QR codes. Our team are currently investigating the issue. Services affected: Guest Web. Services using an IRIS QR code to direct guests to am IRIS Web page. Workaround: No work around at this time Next update: 2pm UTC If you have any questions, please contact your account manager or your agreed support channel stated in your service level agreement email [email protected]. Thank you,
- investigating Jan 11, 2026, 02:04 PM UTC
The Issue has been identified as a problem with the underlying Database. The team are actively working on a resolution to recover this to a working state. We do not have a resolution time at this point. Next Update will be at 3pm UTC
- investigating Jan 11, 2026, 03:10 PM UTC
We are continuing to work on a resolution for the Database issue, we do not have any further updates at this time. Next Update at 4pm UTC
- monitoring Jan 11, 2026, 03:46 PM UTC
A fix has now been put in place and sample QR codes are now directing correctly again to the required URL's. We will continue to closely monitor the service for the next 24 hrs to ensure there are no other issues. I would like to take this opportunity to apologise for any inconvenience that this may have caused. If you are continuing to experience difficulties, please contact the support team at [email protected] for assistance.
- resolved Jan 12, 2026, 02:27 PM UTC
There have been no issue since the Database was rebuilt. This issue is now considered closed. I would like to take this opportunity to apologise for any inconvenience that this may have cause. If you are continuing to experience difficulties, please contact the support team at [email protected] for assistance.