IPRoyal experienced a critical incident on September 18, 2025 affecting Residential API, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Residential API
Update timeline
- investigating Sep 18, 2025, 05:06 AM UTC
We are currently experiencing unexpected technical difficulties with our Residential proxies. Our team is actively working to resolve this issue and restore functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we address this matter.
- identified Sep 18, 2025, 05:56 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 18, 2025, 05:56 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 18, 2025, 06:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2025, 07:04 AM UTC
This incident has been resolved.