SR45858 - Voice Platform Impairment
Affected: Core Voice Network
IPFone Outage History
IPFone is up right nowIPFone had 4 outages in the last 2 years totaling 187h 57m of downtime — averaging 0.2 incidents per month.
There were 4 IPFone outages since January 5, 2026 totaling 187h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
Toll-Free Call Failures Due to Unrecognized Carrier Source IPs
Timeline · 2 updates
Audio Quality / Packet Loss
Affected: Core Voice Network
Timeline · 7 updates
- investigating Feb 05, 2026, 06:56 PM UTC
We’re aware of an increase in reports of audio quality issues, including choppy or intermittent audio from the Detroit (Legacy TelNet Worldwide) Network. Our voice networking team is actively investigating and working to isolate the cause. If you’re experiencing issues or would like to provide an update on an existing ticket, please call or text us at 800.508.1254, or email [email protected]. Our team is here to help. We’ll continue to share updates here as they become available. Thank you for your patience.
- investigating Feb 05, 2026, 07:14 PM UTC
We are continuing to investigate this issue.
- investigating Feb 05, 2026, 07:53 PM UTC
We are continuing to investigate the underlying cause of the issue. If you’re experiencing issues or would like to provide an update on an existing ticket, please call or text us at 800.508.1254, or email [email protected]. Our team is here to help. We’ll continue to share updates here as they become available. Thank you for your patience.
- identified Feb 05, 2026, 08:26 PM UTC
We will be performing emergency maintenance tonight, 2/5/26 at 9pm Eastern. Please be aware that with this maintenance, established calls may be disconnected during the switch. If you’re experiencing issues or would like to provide an update on an existing ticket, please call or text us at 800.508.1254, or email [email protected]. Our team is here to help. We’ll continue to share updates here as they become available. Thank you for your patience.
- investigating Feb 06, 2026, 01:30 PM UTC
We are continuing to investigate the issue. If you’re experiencing issues or would like to provide an update on an existing ticket, please call or text us at 800.508.1254, or email [email protected]. Our team is here to help. We’ll continue to share updates here as they become available. Thank you for your patience.
- monitoring Feb 06, 2026, 05:08 PM UTC
With the completion of the maintenance last night, we have continued to investigate and monitor the trouble. We are no longer seeing the trouble of duplicate packets. We will continue to monitor to ensure network stability. If you are continuing to experience trouble today or would like to provide an update on an existing ticket, please call or text us at 800.508.1254, or email [email protected]. Our team is here to help. We’ll continue to share updates here as they become available. Thank you for your patience.
- resolved Feb 10, 2026, 10:09 PM UTC
This incident has been resolved. An RFO will be made available after review with our Network Teams.
Bill Center / Customer Portal Impairment
Affected: billing.ipfone.comcustomerportal.telnetww.com
Timeline · 5 updates
- investigating Jan 05, 2026, 08:20 PM UTC
We are currently investigating an issue impacting access to our Bill Center. (billing.ipfone.com, customerportal.telnetww.com) At this time, customers may be unable to view invoices, make payments, or access billing-related information. Our teams are actively working to identify the root cause and restore service as quickly as possible. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience. Next Update: Within 30-60 minutes, or sooner if available
- identified Jan 05, 2026, 08:42 PM UTC
We have identified the issue impacting access to Bill Center and are currently working with our vendor toward resolution. At this time, access appears to be restored for users. We will continue to monitor and provide updates as more information becomes available. Next Update: As we receive confirmation from our vendor (30-60 minutes)
- monitoring Jan 05, 2026, 08:55 PM UTC
Our Vendor has advised that a fix has been implemented, and the system is currently stable. Our teams will continue to monitor closely and will provide a Root Cause when complete.
- resolved Jan 07, 2026, 08:42 PM UTC
The trouble impacting Bill Center and Customer Portal access was caused by a third-party vendor issue. A fix has been implemented and services are stable. We are awaiting additional details from the vendor and will provide an updated RFO when available.
- postmortem Jan 07, 2026, 08:42 PM UTC
On _**Monday, January 5th, 2026**_, some customers experienced difficulty accessing our **Bill Center** and **Customer Portal** due to an issue with one of our third-party service providers. Once the issue was identified, the vendor implemented a fix and system access was restored. At this time, services are stable. There was **no impact to customer voice or networking services**, and no data loss has been identified. We are currently awaiting a detailed root cause analysis from the vendor. An updated RFO will be shared upon request once that information is received. We appreciate your patience and apologize for any inconvenience this may have caused.