Affected components
Update timeline
- investigating Feb 05, 2026, 06:56 PM UTC
We’re aware of an increase in reports of audio quality issues, including choppy or intermittent audio from the Detroit (Legacy TelNet Worldwide) Network. Our voice networking team is actively investigating and working to isolate the cause. If you’re experiencing issues or would like to provide an update on an existing ticket, please call or text us at 800.508.1254, or email [email protected]. Our team is here to help. We’ll continue to share updates here as they become available. Thank you for your patience.
- investigating Feb 05, 2026, 07:14 PM UTC
We are continuing to investigate this issue.
- investigating Feb 05, 2026, 07:53 PM UTC
We are continuing to investigate the underlying cause of the issue. If you’re experiencing issues or would like to provide an update on an existing ticket, please call or text us at 800.508.1254, or email [email protected]. Our team is here to help. We’ll continue to share updates here as they become available. Thank you for your patience.
- identified Feb 05, 2026, 08:26 PM UTC
We will be performing emergency maintenance tonight, 2/5/26 at 9pm Eastern. Please be aware that with this maintenance, established calls may be disconnected during the switch. If you’re experiencing issues or would like to provide an update on an existing ticket, please call or text us at 800.508.1254, or email [email protected]. Our team is here to help. We’ll continue to share updates here as they become available. Thank you for your patience.
- investigating Feb 06, 2026, 01:30 PM UTC
We are continuing to investigate the issue. If you’re experiencing issues or would like to provide an update on an existing ticket, please call or text us at 800.508.1254, or email [email protected]. Our team is here to help. We’ll continue to share updates here as they become available. Thank you for your patience.
- monitoring Feb 06, 2026, 05:08 PM UTC
With the completion of the maintenance last night, we have continued to investigate and monitor the trouble. We are no longer seeing the trouble of duplicate packets. We will continue to monitor to ensure network stability. If you are continuing to experience trouble today or would like to provide an update on an existing ticket, please call or text us at 800.508.1254, or email [email protected]. Our team is here to help. We’ll continue to share updates here as they become available. Thank you for your patience.
- resolved Feb 10, 2026, 10:09 PM UTC
This incident has been resolved. An RFO will be made available after review with our Network Teams.
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