ionos.co.uk experienced a minor incident on October 12, 2025 affecting Customer Hotline, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Hotline
Update timeline
- identified Oct 12, 2025, 05:29 PM UTC
An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues. Please contact our support team via e-mail at [email protected]
- resolved Oct 12, 2025, 06:54 PM UTC
The disruption affecting the Support Hotline has been resolved. It is now functioning normally again.