ionos.co.uk experienced a minor incident on October 12, 2025 affecting Customer Hotline, lasting 15h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Hotline
Update timeline
- identified Oct 12, 2025, 07:03 PM UTC
An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues. Please reach our customer care unit via e-mail at [email protected]
- resolved Oct 13, 2025, 10:10 AM UTC
The disruption affecting the Support Line has been resolved. It is now functioning normally again.