ionos.co.uk incident

Long waiting times for our Hotline

Minor Resolved View vendor source →

ionos.co.uk experienced a minor incident on November 4, 2025 affecting Customer Hotline, lasting 6h 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 10:06 AM UTC
Resolved
Nov 04, 2025, 04:34 PM UTC
Duration
6h 27m
Detected by Pingoru
Nov 04, 2025, 10:06 AM UTC

Affected components

Customer Hotline

Update timeline

  1. identified Nov 04, 2025, 10:06 AM UTC

    An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues. Please contact our support team via e-mail at [email protected]

  2. resolved Nov 04, 2025, 04:34 PM UTC

    The issue has been resolved.