ionos.co.uk experienced a minor incident on January 19, 2026 affecting Customer Hotline, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Hotline
Update timeline
- identified Jan 19, 2026, 09:42 AM UTC
An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
- identified Jan 19, 2026, 10:40 AM UTC
Our technicians are currently working on resolving this issue. Thank you for your patience and understanding.
- resolved Jan 19, 2026, 11:36 AM UTC
This incident has been resolved.