ionos.co.uk incident

Webmail Intermittent Error

Major Resolved View vendor source →

ionos.co.uk experienced a major incident on October 13, 2026 affecting Webmail and Sending Emails, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 10:30 AM UTC
Resolved
Oct 13, 2026, 11:35 AM UTC
Duration
1h 5m
Detected by Pingoru
Oct 13, 2026, 10:30 AM UTC

Affected components

WebmailSending Emails

Update timeline

  1. identified Oct 13, 2026, 10:30 AM UTC

    Some customers may be experiencing issues sending emails.

  2. identified Oct 13, 2026, 11:02 AM UTC

    We are continuing to work on restoring these features (services).

  3. identified Oct 13, 2026, 11:17 AM UTC

    We have successfully minimised the disruption and are working to completely resolve it as soon as possible.

  4. resolved Oct 13, 2026, 11:35 AM UTC

    The issue has been resolved.