ionos.co.uk incident

Incident Report for Customer Service Support Tool

ionos.co.uk experienced a major incident on September 21, 2026 affecting Support Tool, lasting 8h 42m. The incident has been resolved; the full update timeline is below.

Started: Sep 21, 2026, 11:37 AM UTC
Resolved: Sep 21, 2026, 08:19 PM UTC
Duration: 8h 42m
Detected by Pingoru: Sep 21, 2026, 11:37 AM UTC

Affected components

Support Tool

Update timeline

identified Sep 21, 2026, 11:37 AM UTC

Due to a technical issue with our Support Tools, our Customer Service Team may not be able to answer all questions related to your account.
identified Sep 21, 2026, 12:33 PM UTC

We are still working on resolving the technical issue.
resolved Sep 21, 2026, 08:19 PM UTC

The systems are stable and all services are functioning normally again.